ITSM - BMC Helix Software Implementation & Support
This tender is from the country of Kuwait in Middle East region. The tender was published by KUWAIT INTEGRATED PETROLEUM INDUSTRIES COMPANY (KIPIC) on 29 Aug 2023 for Procurement Plan are invited for ITSM - BMC Helix Software Implementation & Support The Solution enables [Company] to transition current IT operations from reactive to proactive, which will operate more efficiently and effectively, preventing incidents from occurring and optimizing the use of IT assets. Further, it will help to understand the impact of changes on the end-user state, enable complete end-to-end visibility to all user devices and improve user experience. It will increase end-user satisfaction and enhance productivity. It shall help to review current IT and Service Desk operations, third-party managed service delivery, and enable proactive problem management (eliminating repetitive L1 incidents and faster resolution of L2 and L3 incidents. It shall allow the Company application instance to be provisioned on advanced multi-instance architecture to maintain further High Availability in compliance with the Company Disaster Recovery and Business Continuity Plan.. The last date to submit your bid for this tender was 31 Dec 2023. This tender is for the companies specializing in Software support services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
KUWAIT INTEGRATED PETROLEUM INDUSTRIES COMPANY (KIPIC)
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72261000 : Software support services
Tender Document Type:
Tender Notice
Tender Description:
Procurement Plan are invited for ITSM - BMC Helix Software Implementation & Support The Solution enables [Company] to transition current IT operations from reactive to proactive, which will operate more efficiently and effectively, preventing incidents from occurring and optimizing the use of IT assets. Further, it will help to understand the impact of changes on the end-user state, enable complete end-to-end visibility to all user devices and improve user experience. It will increase end-user satisfaction and enhance productivity. It shall help to review current IT and Service Desk operations, third-party managed service delivery, and enable proactive problem management (eliminating repetitive L1 incidents and faster resolution of L2 and L3 incidents. It shall allow the Company application instance to be provisioned on advanced multi-instance architecture to maintain further High Availability in compliance with the Company Disaster Recovery and Business Continuity Plan.
Tender Bidding Type:
Tender Notice No:
Tender Document:
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