Development of the WSRC’s Online GRM System
This tender is from the country of Palestine in Middle East region. The tender was published by WATER SECTOR REGULATORY COUNCIL on 20 Apr 2023 for Quotation are invited for Development of the WSRC’s Online GRM System. ABOUT WSRC The role of the WSRC in the project comes from its mandate as stipulated in the Decree No. 14 for the year 2014 relating to the Water Law, which responsible for monitoring all matters related to the operation of water service providers, with the aim of ensuring water and wastewater service quality and efficiency to consumers in Palestine at affordable prices. Therefore, the WSRC’s aim through this independent performance monitoring is to increase the overall performance of the water recovery program in Gaza in general and within the Water Banking Program in particular and to build on for further use of tools and modules in other areas in the WB & the GS. PROJECT BACKGROUND WSRC has signed an agreement with the ministry of finance in October 2021. This agreement titled: WSRC monitoring program for project name: Water Banking and Adaptation of Agriculture to Climate Change in Northern Gaza (WBAACC), which funded by the AFD. The WBAACC project is designed and implemented aiming at bringing additional irrigation water in North Gaza through a well-regulated utilization of the NGEST WWTP to the water balance in Gaza and, therefore, increase the resilience of its population and agricultural sector, in the face of climate change. According to the article 24 of the water law No. 14 for the year 2014, the WSRC is mandated to address complaints of consumers against service providers; Hence, the council proposed intervention on this component includes: · Setting Grievance Redress Mechanism (GRM); · Support service providers of water and wastewater; · Support and discuss with customers to be satisfied on the provided services; · Follow on with service providers on their handling of received complaints; · Receive and address complaints; · Continuous monitoring of complaints systems and reporting; · Report on complains handling and addressing. The submission deadline is 02/05/2023 before 2:00 pm.. The last date to submit your bid for this tender was 02 May 2023. This tender is for the companies specializing in Software-related services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
WATER SECTOR REGULATORY COUNCIL
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72260000 : Software-related services
Tender Document Type:
Tender Notice
Tender Description:
Quotation are invited for Development of the WSRC’s Online GRM System. ABOUT WSRC The role of the WSRC in the project comes from its mandate as stipulated in the Decree No. 14 for the year 2014 relating to the Water Law, which responsible for monitoring all matters related to the operation of water service providers, with the aim of ensuring water and wastewater service quality and efficiency to consumers in Palestine at affordable prices. Therefore, the WSRC’s aim through this independent performance monitoring is to increase the overall performance of the water recovery program in Gaza in general and within the Water Banking Program in particular and to build on for further use of tools and modules in other areas in the WB & the GS. PROJECT BACKGROUND WSRC has signed an agreement with the ministry of finance in October 2021. This agreement titled: WSRC monitoring program for project name: Water Banking and Adaptation of Agriculture to Climate Change in Northern Gaza (WBAACC), which funded by the AFD. The WBAACC project is designed and implemented aiming at bringing additional irrigation water in North Gaza through a well-regulated utilization of the NGEST WWTP to the water balance in Gaza and, therefore, increase the resilience of its population and agricultural sector, in the face of climate change. According to the article 24 of the water law No. 14 for the year 2014, the WSRC is mandated to address complaints of consumers against service providers; Hence, the council proposed intervention on this component includes: · Setting Grievance Redress Mechanism (GRM); · Support service providers of water and wastewater; · Support and discuss with customers to be satisfied on the provided services; · Follow on with service providers on their handling of received complaints; · Receive and address complaints; · Continuous monitoring of complaints systems and reporting; · Report on complains handling and addressing. The submission deadline is 02/05/2023 before 2:00 pm.
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Tender Notice No:
Tender Document:
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