The subject of the public order hereinafter also VZ is the support of the ALVAO Service Desk software products for 14 500 users ALVAO ServiceDesk Enterprise API for 14 500 users ALVAO ServiceDesk for 200 solvers and the ALVAO Outlook Add-in Module for 14 500 users hereinafter referred to as ALVAO SW which is further defined in Article 3 paragraph 3 1 point 3 1 2 ZD hereinafter referred to as product support services and the provision of individually paid work and services during the operation and maintenance of SW ALVAO in accordance with the requirements of the client which are further defined in Article 3 paragraph 3 1 point 3 1 3 of ZD hereinafter referred to as services on demand n3 1 2 tProduct support services of SW ALVAO consist of providing download and use new versions of SW ALVAO including changed or new documentation nb possibility to download updated versions of the library of software products through the functionalities of SW ALVAO nc possibility of sending unrecognized software detections to the supplier by email for subsequent updating of the library of software products by the supplier nd possibility of sending defect reports to the supplier through the Service Desk available in 5x8 mode including classification of defect categories changes categories of defects registration of defects monitoring of proposed defect removal procedures and continuous monitoring of the progress of defect removal ne ALVAO SW guides according to ITIL best practices nf ALVAO SW guides according to software asset management SAM best practices ng ALVAO SW guides for Microsoft technologies nh ALVAO SW guides according to changes in the legislation of the Czech Republic n3 1 3 tServices on request consist mainly of na analysis of required works and services nb changes implemented on the basis of the analysis carried out according to the previous point e g processing of the effects of changes in organizational structure links nc change of code lists program changes of application equipment nd change of organizational structure links ne ttransformation and migration of data in the database which cannot be implemented nz of the user environment of SW ALVAO n product support services and on-demand services hereinafter collectively referred to as services nOn-demand services will be provided based on the client s requirements in the maximum range of 100 man-days where one 1 man-day means 8 hours of work by one person hereinafter referred to as MD n 72260000-5 Software-related services Capital Prague 72260000-5 Software services Software services - 11419239

Common Questions About This Tender

• Who has issued this tender, and what is it for?

  The tender has been issued by General Financial Directorate in Czech Republic. Such a type of tender falls under Programming services of packaged software products, Software-related services, Software support services, within the IT-Software Tenders sector, and is listed on Tender Impulse under notice number N00626V00001259.

• What are the key dates for this tender?

  The notice was published on 13 Feb 2026 and submissions close on 15 Mar 2026. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.

• Which CPV codes apply to this tender?

  It is classified under CPV codes 72210000, 72260000, 72261000, which correspond to Programming services of packaged software products, Software-related services, Software support services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.

• Can I submit my bid for this tender to Tender Impulse?

  No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to General Financial Directorate, using the method described in the original tender document, before 15 Mar 2026. Tender Impulse provides complete assistance in submitting all bids posted on its website.

• How do I get the bid documents and participation details?

  Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to General Financial Directorate. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.

• How can I find more tenders like this in Czech Republic?

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• How to prepare for this bid?

  Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.

• Is this tender beneficial for me?

  The procurement is applicable to companies in the Programming services of packaged software products, Software-related services, Software support services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.

• What is the Procurement trend for The subject of the public order hereinafter also VZ is the support of the ALVAO Service Desk software products for 14 500 users ALVAO ServiceDesk Enterprise API for 14 500 users ALVAO ServiceDesk for 200 solvers and the ALVAO Outlook Add-in Module for 14 500 users hereinafter referred to as ALVAO SW which is further defined in Article 3 paragraph 3 1 point 3 1 2 ZD hereinafter referred to as product support services and the provision of individually paid work and services during the operation and maintenance of SW ALVAO in accordance with the requirements of the client which are further defined in Article 3 paragraph 3 1 point 3 1 3 of ZD hereinafter referred to as services on demand n3 1 2 tProduct support services of SW ALVAO consist of providing download and use new versions of SW ALVAO including changed or new documentation nb possibility to download updated versions of the library of software products through the functionalities of SW ALVAO nc possibility of sending unrecognize..?

  The public procurement trends for The subject of the public order hereinafter also VZ is the support of the ALVAO Service Desk software products for 14 500 users ALVAO ServiceDesk Enterprise API for 14 500 users ALVAO ServiceDesk for 200 solvers and the ALVAO Outlook Add-in Module for 14 500 users hereinafter referred to as ALVAO SW which is further defined in Article 3 paragraph 3 1 point 3 1 2 ZD hereinafter referred to as product support services and the provision of individually paid work and services during the operation and maintenance of SW ALVAO in accordance with the requirements of the client which are further defined in Article 3 paragraph 3 1 point 3 1 3 of ZD hereinafter referred to as services on demand n3 1 2 tProduct support services of SW ALVAO consist of providing download and use new versions of SW ALVAO including changed or new documentation nb possibility to download updated versions of the library of software products through the functionalities of SW ALVAO nc possibility of sending unrecognize.. can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.