The subject of the public order hereinafter also VZ is the support of the ALVAO Service Desk software products for 14 500 users ALVAO ServiceDesk Enterprise API for 14 500 users ALVAO ServiceDesk for 200 solvers and the ALVAO Outlook Add-in Module for 14 500 users hereinafter referred to as ALVAO SW which is further defined in Article 3 paragraph 3 1 point 3 1 2 ZD hereinafter referred to as product support services and the provision of individually paid work and services during the operation and maintenance of SW ALVAO in accordance with the requirements of the client which are further defined in Article 3 paragraph 3 1 point 3 1 3 of ZD hereinafter referred to as services on demand n3 1 2 tProduct support services of SW ALVAO consist of providing download and use new versions of SW ALVAO including changed or new documentation nb possibility to download updated versions of the library of software products through the functionalities of SW ALVAO nc possibility of sending unrecognized software detections to the supplier by email for subsequent updating of the library of software products by the supplier nd possibility of sending defect reports to the supplier through the Service Desk available in 5x8 mode including classification of defect categories changes categories of defects registration of defects monitoring of proposed defect removal procedures and continuous monitoring of the progress of defect removal ne ALVAO SW guides according to ITIL best practices nf ALVAO SW guides according to software asset management SAM best practices ng ALVAO SW guides for Microsoft technologies nh ALVAO SW guides according to changes in the legislation of the Czech Republic n3 1 3 tServices on request consist mainly of na analysis of required works and services nb changes implemented on the basis of the analysis carried out according to the previous point e g processing of the effects of changes in organizational structure links nc change of code lists program changes of application equipment nd change of organizational structure links ne ttransformation and migration of data in the database which cannot be implemented nz of the user environment of SW ALVAO n product support services and on-demand services hereinafter collectively referred to as services nOn-demand services will be provided based on the client s requirements in the maximum range of 100 man-days where one 1 man-day means 8 hours of work by one person hereinafter referred to as MD n 72260000-5 Software-related services Capital Prague 72260000-5 Software services Software services

Tender Organisation:

General Financial Directorate

Tender Sector:

IT-Software Tenders

Tender Service:

Worldwide

Tender Region:

Europe

Tender Country:

Czech Republic

Tender CPV:

72210000 : Programming services of packaged software products
72260000 : Software-related services
72261000 : Software support services

Tender Document Type:

Tender Notice

Tender Description:

The subject of the public order hereinafter also VZ is the support of the ALVAO Service Desk software products for 14 500 users ALVAO ServiceDesk Enterprise API for 14 500 users ALVAO ServiceDesk for 200 solvers and the ALVAO Outlook Add-in Module for 14 500 users hereinafter referred to as ALVAO SW which is further defined in Article 3 paragraph 3 1 point 3 1 2 ZD hereinafter referred to as product support services and the provision of individually paid work and services during the operation and maintenance of SW ALVAO in accordance with the requirements of the client which are further defined in Article 3 paragraph 3 1 point 3 1 3 of ZD hereinafter referred to as services on demand n3 1 2 tProduct support services of SW ALVAO consist of providing download and use new versions of SW ALVAO including changed or new documentation nb possibility to download updated versions of the library of software products through the functionalities of SW ALVAO nc possibility of sending unrecognized software detections to the supplier by email for subsequent updating of the library of software products by the supplier nd possibility of sending defect reports to the supplier through the Service Desk available in 5x8 mode including classification of defect categories changes categories of defects registration of defects monitoring of proposed defect removal procedures and continuous monitoring of the progress of defect removal ne ALVAO SW guides according to ITIL best practices nf ALVAO SW guides according to software asset management SAM best practices ng ALVAO SW guides for Microsoft technologies nh ALVAO SW guides according to changes in the legislation of the Czech Republic n3 1 3 tServices on request consist mainly of na analysis of required works and services nb changes implemented on the basis of the analysis carried out according to the previous point e g processing of the effects of changes in organizational structure links nc change of code lists program changes of application equipment nd change of organizational structure links ne ttransformation and migration of data in the database which cannot be implemented nz of the user environment of SW ALVAO n product support services and on-demand services hereinafter collectively referred to as services nOn-demand services will be provided based on the client s requirements in the maximum range of 100 man-days where one 1 man-day means 8 hours of work by one person hereinafter referred to as MD n 72260000-5 Software-related services Capital Prague 72260000-5 Software services Software services

Tender Bidding Type:

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Tender Notice No:

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Tender Document:

• 1 week to go
• 15 Days to go
• More than 15 days to go