Sv-ktr-250314-005 ms dynamics crm implementierung customizing_eu

*The deadline for this tender has passed.

Tender Organisation:

SWM Services GmbH

Tender Sector:

IT-Software Tenders

Tender Service:

Worldwide

Tender Region:

Europe

Tender Country:

Germany

Tender CPV:

72000000 : IT services: consulting, software development, Internet and support

Tender Document Type:

Tender Notice

Tender Description:

Sv-ktr-250314-005 ms dynamics crm implementierung customizing_eu The MS 365 Dynamics Customer Engagement Platform was introduced to the SWM in 2023 and is looked after by an IT service management team In 2024 two projects from different specialist areas with the implementation of its own CRM solution started on two separate authorities One of the two solutions is productive the second solution is still in implementation In the IT solution unit Technik IL-TE a new product team CRM IL-TE was created on 01 01 2025 which combines the previously mentioned projects and continues the implementation in an agile product From the product operation CRM solutions are to be offered on the MS Dynamics 365 platform This is considered a further development offer for existing MS Dynamics CRM solutions as well as for the implementation of new requirements Customers are the internal departments of the SWM from the technology department and the regional energy transition department The CRM solutions complement existing solutions of the ERP system SAP and exchange data via interfaces to SAP and other systems The most important quality goal is to see the quick implementation here so that specialist areas will receive digital solutions for your problems in a short time By bundling theme and the introduction of a product team synergy effects are to be used and a quick partly standardized implementation The product team is to be understood in an interdisciplinary manner and consists of corresponding roles of the respective department the IT platform and IT service as well as currently the developers The product owner is in the IT product team ensures defined framework conditions and standards plans the roadmap He prioritizes the implementation of the specialist topics and ensures compliance with the qualitative guidelines if necessary he coordinates the needs of several business process experts BPES the representatives of the departments The implementation takes place in 2-week sprint cycles which precedes 10-week portfolio planning The sprint planning and the meeting structure mainly corresponds to the procedure according to Scrum The requirement to the contractor is essentially the development performance or customizing in MS Dynamics 365 CRM the technical implementation in MS Dynamics CRM taking into account the SWM internal MS Dynamics Customization Guidelines Advice on implementation in the corresponding MS Dynamics CRM modules this also includes modules that are currently not yet in use at the SWM The aim is to promote future -proof and efficient use of the entire MS Dynamics CRM Suite In individual cases accompaniment and advice on creating and writing user stories based on given epics can also be a requirement Any implementation takes place ticket -based The user stories described in Jira Tickets for configuration customizing and development on Microsoft Dynamics 365 in the Sales and Customer Service modules are estimated by the external contractor according to T-shirt Sises and after the SWM spoc has been implemented by the external contractor

Tender Bidding Type:

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Tender Notice No:

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Tender Document:

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