Ticketing cash and admission control system for the iga metropole ruhr 2027 ggmbh

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Tender Organisation:

International garden exhibition Metropole Ruhr 2027 gGmbH

Tender Sector:

IT-Software Tenders

Tender Service:

Worldwide

Tender Region:

Europe

Tender Country:

Germany

Tender CPV:

22459000 : Tickets

Tender Document Type:

Tender Notice

Tender Description:

Ticketing cash and admission control system for the iga metropole ruhr 2027 ggmbh The total solution is provided in the context of a rental model This includes the transfer of the required software modules in the license model and the time rent of the required hardware components The overall system to be procured includes in particular - Operation hosting o The hosting of the solution is carried out by the bidder as a fully supervised service in a highly available cloud environment o This must be ensured comprehensive measures for IT security data protection data backup backup strategies as well as for emergency and recovery management - Administrative software ticketing system o Provision of administrative software for control setting up and parameterization of all necessary system modules and functions - Law management user administration o Module for the management of role and authorization models for all user groups ticketing administration health insurance staff admission service IT bookkeeping marketing and a - Product management o Module for setting up parameterization and management of different products day tickets season tickets vouchers events shop items o Support for complex tariff and cross -location access rights - Sales infrastructure o Provision of inpatient and mobile sales outlets cash jobs including hardware and periphery o Provision of a user-friendly and barrier-free web ticket shop The platform also supports bookings by guests without a user account o Provision of a B2B sales system resellershop back office productions external reseller networks via API connection - Financial processes billing o Construction of a revision-proof interface for financial accounting for automated transmission of booking payment and debitor data o Document and cash accounting management for B2C and B2B processes - Access control system o Provision of mobile and inpatient access controls scanner rotary barriers o Control and monitoring of access to various event locations using QR barcode technologies - Dashboard monitoring o Provision of a central dashboard monitoring for visualization of all operational processes sales receipts utilization cash conditions o Including configurable reporting and escalation mechanisms for system disorders or network failures offline functionality - Training support o Implementation target group -specific training online and on site including written documentation o Support services with bindingly regulated response times especially during the operation of the IGA 2027 Special requirements - Automation and efficiency The overall solution must enable extensive automation of all business processes - from product configuration to the sale shipping and payment processing to settlement and tracking The goal is a minimal staff effort with maximum process reliability - Multi-channel and media suitability The solution must support the edition and management of tickets in various formats Print Home Mobile Ticket Wallet Hardticket Digital integration into common wallet systems such as Apple Wallet and Google Wallet is imperative - Flexible price and discount logic The system must be able to implement complex price relay and discount models for different visitor groups and sales partners including automated discount and commission processing based on predefined quantity thresholds - Reliable offline functionality In the event of a temporary network failure the system must be able to switch to a stable offline mode at the sales and access points The automatic synchronization after restoration of the connection must be ensured Framework conditions - Event period April 23 to October 17 2027 - expected number of visitors O day ticket buyers 2 1 million o season ticket buyers 55 000 - Around 2 9 million receipts are expected that are distributed as follows o Dortmund 35 o Duisburg 35 o Gelsenkirchen 30 - Multi -location operation with various access profiles for three locations subject to entry Dortmund Duisburg and Gelsenkirchen - Scalable highly available and safe system environment

Tender Bidding Type:

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Tender Notice No:

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Tender Document:

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