TELEPHONY AS A SERVICE TO VÄRMDÖ MUNICIPALITY, ÖSTERÅKER MUNICIPALITY AND THE CITY OF VAXHOLMS
This tender is from the country of Sweden in Europe region. The tender was published by Värmdö municipality on 07 Dec 2023 for The contracting authorities Värmdö municipality, Vaxholm city and Österåker municipality (in the procurement documents called The municipalities carry out this procurement as a joint procurement where Värmdö municipality is the unifying authority. The municipalities only cooperate in the procurement process and three (3) agreements (one for each municipality) will be signed with the winning Supplier. The following provides an overview of the municipalities' current telephony solutions. 2.2.1 Österåker municipality • Calls to the municipality's main number go via a menu selection. • In the menu selection there are the choices: autotelephone operator, error reporting service via voice provider, alternatively to be linked to group numbers at service centers. There is an overflow possibility to external call center. No calls are forwarded by operators. • SMS function for outgoing messages via the case system Artvise. • There are five group numbers on different administrations in the organization. These are reached by calling the respective group number Immediately. • The administration of menu choices, group numbers, agents and subscriptions and calendar connection takes place via the operator's web portal. • There are four fax numbers at Telenor which are forwarded from analogue numbers (Telia). 2.2.2 City of Vaxholm • Call in to main number goes via menu selection and there are 2 choices, auto operator or the switchboard. The telephone operators forwards the calls. There is an overflow option to an external call center. • SMS function via the operator interface. • There are 2 group numbers accessed through direct dialing or that the operators connect. • The administration of menu selections, group numbers, agents, subscription and calendar connection takes place via the operator's web portal. 2.2.3 Värmdö municipality The municipality has a robot ("Alex Alexandra") that the municipality has developed and which syncs data between Telenor My company and Artvise case management system. About a telecom administrator sets up a new subscription with Telenor, this is synced to the catalog in Artvise.. The last date to submit your bid for this tender was 15 Jan 2024. This tender is for the companies specializing in Telecommunications services and similar sectors.
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Tender Organisation:
Värmdö municipality
Tender Sector:
Tender Service:
Worldwide
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Tender CPV:
64200000 : Telecommunications services
Tender Document Type:
Tender Notice
Tender Description:
The contracting authorities Värmdö municipality, Vaxholm city and Österåker municipality (in the procurement documents called The municipalities carry out this procurement as a joint procurement where Värmdö municipality is the unifying authority. The municipalities only cooperate in the procurement process and three (3) agreements (one for each municipality) will be signed with the winning Supplier. The following provides an overview of the municipalities' current telephony solutions. 2.2.1 Österåker municipality • Calls to the municipality's main number go via a menu selection. • In the menu selection there are the choices: autotelephone operator, error reporting service via voice provider, alternatively to be linked to group numbers at service centers. There is an overflow possibility to external call center. No calls are forwarded by operators. • SMS function for outgoing messages via the case system Artvise. • There are five group numbers on different administrations in the organization. These are reached by calling the respective group number Immediately. • The administration of menu choices, group numbers, agents and subscriptions and calendar connection takes place via the operator's web portal. • There are four fax numbers at Telenor which are forwarded from analogue numbers (Telia). 2.2.2 City of Vaxholm • Call in to main number goes via menu selection and there are 2 choices, auto operator or the switchboard. The telephone operators forwards the calls. There is an overflow option to an external call center. • SMS function via the operator interface. • There are 2 group numbers accessed through direct dialing or that the operators connect. • The administration of menu selections, group numbers, agents, subscription and calendar connection takes place via the operator's web portal. 2.2.3 Värmdö municipality The municipality has a robot ("Alex Alexandra") that the municipality has developed and which syncs data between Telenor My company and Artvise case management system. About a telecom administrator sets up a new subscription with Telenor, this is synced to the catalog in Artvise.
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