Tajikistan Service Delivery Indicator Survey - 3112999

The THE WORLD BANK GROUP in Tajikistan from Asian region had released this tender for Tenders are invited for Tajikistan Service Delivery Indicator Survey. The objective of this consultancy in Tajikistan is to (i) collect high-quality facility-based data on inputs, resources, and quality of service delivery in health through in-person and phone-based methods, (ii) produce clean data sets, (iii) archive the documentation and data, and (iv) facilitate continuation of the rapid-cycle facility-based phone surveys by a government agency after two survey rounds. These tasks will have agreed quality standards associated with them.For the SDI surveys, the consultant organization will conduct surveys in a representative sample of health facilities using the SDI survey methodology. The sample will include approximately 500 PHC facilities, 1500 medical staff, and 2500 patients, however, a more precisely estimated number will be agreed before the contract signing based on the unit cost suggested by the applicant firm, and based on the sampling frame. The rapid-cycle phone survey will be conducted twice within a year with a sample of approximately 600 PHC facilities that is national and subnationally represented and covers the SDI survey sampling frame. All City and District Health Centers (CHC/DHC) would be surveyed, and Rural Health Centers (RHC) representative at the oblast level. The additional sample would be used to cover at least 3 facilities within each district. The list of facilities to be surveyed will be provided by the World Bank and the MOHSP team.The SDI survey instrument has 4 main types of questionnaires (as described in Table 1 below; the provisional examples of instruments are attached; note that the instruments are confidential and not to be shared or used outside of the purposes of preparing a proposal for this work) which at least 2 enumerators per facility will administer (one Lead Enumerator and one Enumerator; these roles are described in Section 7). For larger facilities (with more clinical staff), enumerator pairs should be combined to form groups of 4-6 enumerators, as appropriate. Each survey (per facility) is expected to take approximately 2 days on average. There will be two visits per facility in the sample: (i) a first announced visit, which may take one whole day and during which the facility questionnaire and provider questionnaires are administered; and (ii) a second unannounced visit done 2-7 full working days after the announced visit, during which provider absenteeism is assessed and patients are interviewed throughout the entire day. The rapid-cycle phone survey instrument has one questionnaire that can be implemented in two parts with facility officers-in-charge and should take no more than one hour to conduct. After the second round of data collection, the rapid-cycle survey will be handed over to a government agency. To ensure successful continuation of the survey under the government agency, the consultant organization will, at the beginning of the project, develop a detailed transition plan which will include representation of government agency staff in survey training, planning and implementation activities of the first two survey rounds in a shadowing arrangement, as well as a comprehensive handover workshop after the second survey round. The consultant will work with the government agency to carefully build their capacity during the first rounds of the rapid-cycle survey for them to be able to take over the administration of the survey from round 3. Offerors should provide a budget for the proposal and a detailed description of the proposed human resources and their source. Computer-Assisted Personal Interviewing (CAPI – which involves collecting the data electronically through tablets) is required. Experience in Tajikistan is highly preferred; for those survey organizations not based in Tajikistan, a description of how local engagement will be obtained is required. Local and international firms, for example, are welcome to collaborate to produce a joint proposal. with tender notice no. 0002001649 published on 11 May 2023. The tender expired on 23 May 2023. This tender is sourced from Official Website and is eligible for suppliers interested in Survey services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 3112999.