Jervis Bay Range Facility, School of Survivability and Ship Safety Refurbishment, ACT

The Department of Defence - DSRG in Australia had released this tender for ATM ID: DFAT22-IMD-09 Agency: Department of Foreign Affairs and Trade Category: 81110000 - Computer services Close Date & Time: 19-Sep-2022 2:00 pm (ACT Local Time) Show close time for other time zones Publish Date: 9-Aug-2022 Location: ACT, NSW, VIC, SA, WA, QLD, NT, TAS ATM Type: Request for Tender APP Reference: DFAT 22-IMD-09 GSC Services Multi Agency Access: Yes Multi Agency Access Type: All Agencies Panel Arrangement: No Multi-stage: No Description: IT Services Desk: The Department has a requirement for an IT Service Provider to operate an IT Service Desk (IT Services) providing first level support, second level end user compute support and selected IT service management services on a 24x7 basis for all ICN infrastructure (ICN High and ICN Low), utilising DFAT’s supplied service management tool that will be hosted on the ICN High and ICN Low networks.   The Department is also seeking that the IT Service Provider reviews existing ITSM processes, and develops, improved and/or implement new ITSM processes and associated workflows (Transformation Services) for DFAT’s First Level, Second Level and Third Level IT Service Management Services, which will be delivered by both the IT Service Provider and DFAT Resolver Groups to uplift the maturity of DFAT’s ITSM processes to ensure effective delivery of the IT Services.   ITSM Toolset: Additionally, the Department is seeking a new ITSM Toolset to be provided by an ITSM Toolset Provider, which will be used to support all ITSM processes globally, hosted on the ICN High and ICN Low networks, aligned with the Whole of Government Enterprise Resource Planning (GovERP) agenda.   The Department is also seeking that the ITSM Toolset Provider will support, maintain and manage the ITSM Toolset in accordance with DFAT requirements. Other Instructions: A virtual data room containing additional documents will be made available to tenderers. Refer to RFT documents for further details. An online industry briefing will be held at 2pm, Canberra time, 16 August 2022. Conditions for Participation: Refer to RFT document Timeframe for Delivery: Refer to RFT document Address for Lodgement: AusTender - Refer to RFT document Addenda Available: View Addenda Contact Details Tender Manager Email Address: rftgscservices@dfat.gov.au ATM Documents Lodgement Page published on 13 Sep 2022. The tender expired on 12 Sep 2022. This tender is sourced from Official Website and is eligible for suppliers interested in Refurbishment work. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 2053297.