Delivering and implementing software for home care services

The Zorgpunt Waasland in Belgium from Europe region has released this tender for To optimize the operation of Zorgpunt Waasland s ZPW home care services a public tender is being issued for the purchase and implementation of software designed to better streamline the processes for our home care services The home care services include family care and in-home cleaning services handyman services day care short-stay care and residential care assisted living groups senior housing and residential care centers The focus is initially on processes within home care but this is optional and ideally expandable to residential care in the long term ZPW currently operates according to uniform processes but the software is outdated inefficient and too dependent on human intervention To achieve maximum optimization the organization wishes to purchase a more user-friendly software package The new software must be intuitive and easy to manage meet a number of content requirements and feature minimal integrations to avoid duplicate registration as much as possible An overarching care file with service-specific registration capabilities for intake file creation file follow-up and contract management is crucial from the very start of the implementation This also includes a user-friendly planning tool with an employee app integration with time registration Vesta Pluxee and BelRAI and a conversion of the current both active and passive care files Ideally this will be followed by comprehensive waiting list management based on a sophisticated point system integrated job tracker functionality and integration with Power BI A job well done Finally integration with VSB will become a necessity The software must be web-based hosted by the vendor and provide flexible license management User management can be linked to our Microsoft Azure AD tenant via Identify federation The software must be accessible both inside and outside the ZPW network and easy to operate on various types of devices desktop PC laptop tablet smartphone etc and with the various current operating systems on the market Extensive technical details will be available in the technical specifications of the tender ZPW wishes to purchase existing software that features various modules and offers a certain degree of flexibility while avoiding customization and additional costs for that customization The software will be purchased according to the SAAS Software As A Service principle and must be compatible with Windows Server 20149 and be Citrix ready Additionally a connection to Azure Active Directory is required with tender notice no. 667533-2026 published on 06 Oct 2026. The tender is due to expire on 27 Oct 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Software supply services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 15266817.