Description : The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80% of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams: Department Front Office and Civil Affairs - Front Office team: Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government.
This tender is from the country of Belgium in Europe region. The tender was published by Stad Mechelen on 12 Jun 2025 for Description : The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80% of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams: Department Front Office and Civil Affairs - Front Office team: Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government.. The last date to submit your bid for this tender was 23 Jun 2025. This tender is for the companies specializing in IP Telephone services, website development and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
Stad Mechelen
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
64215000 : IP Telephone services
48219900 : website development
Tender Document Type:
Tender Notice
Tender Description:
Description : The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80% of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams: Department Front Office and Civil Affairs - Front Office team: Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government.
Tender Bidding Type:
Tender Notice No:
Tender Document:
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