Description : The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80% of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams: Department Front Office and Civil Affairs - Front Office team: Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government.
The submission deadline for this tender has passed.
Tender Summary
The Stad Mechelen in Belgium from Europe region had released this tender for Description : The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80% of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams: Department Front Office and Civil Affairs - Front Office team: Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government. with tender notice no. 378824-2025 published on 12 Jun 2025. The tender expired on 23 Jun 2025. This tender is sourced from TED Europa and is eligible for suppliers interested in IP Telephone services, website development. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 8293432.
Tender Details
Tender NoticeTI Ref: 8293432
Tender Notice No
378824-2025
Tender Organisation
Stad Mechelen
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
64215000 : IP Telephone services48219900 : website development
Tender Source
TED Europa
Tender Document Type
Tender Notice
Tender Deadline
23 Jun 2025 Deadline passed
Tender Description
Description : The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80% of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams: Department Front Office and Civil Affairs - Front Office team: Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government.
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by Stad Mechelen in Belgium. Such a type of tender falls under IP Telephone services, website development, within the Telecom sector, and is listed on Tender Impulse under notice number 378824-2025.
What are the key dates for this tender?
The notice was published on 12 Jun 2025 and submissions close on 23 Jun 2025. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 64215000, 48219900, which correspond to IP Telephone services, website development. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Stad Mechelen, using the method described in the original tender document, before 23 Jun 2025. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to Stad Mechelen. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Belgium?
There are currently 5885 live tenders of 50486 total tenders from Belgium on Tender Impulse. You can browse them on our Belgium tenders page, or save a search combining Belgium with CPV codes 64215000, 48219900 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the IP Telephone services, website development and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Description The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80 of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams Department Front Office and Civil Affairs - Front Office team Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government.?
The public procurement trends for Description The City of Mechelen wants to offer its citizens support for questions as quickly and as well as possible. The 1st line is very important in this. The objective is to answer 80 of the questions in the 1st line, both by telephone and at the reception. To this end, we want to set up a knowledge portal for the internal employees of all existing products (internal and external) of the City and the Social House. Initially, this application will be used by the following teams Department Front Office and Civil Affairs - Front Office team Contact center Reception staff Huis van de Mechelaar Reception desk employees Social House Mailroom The functional requirements for the knowledge portal are aimed at making information accessible, managing knowledge, and offering a platform for interaction between citizens and the government. can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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