Renewal and functional extension of the Personal Space Solution for the digitization of citizen administrative procedures in the municipality of Schaerbeek

The Schaerbeek in Belgium from Europe region has released this tender for This contract concerns the renewal and functional expansion of the Personal Space the digital platform for the dematerialization of citizen administrative procedures for the Schaerbeek Municipal Administration It follows the contract awarded in 2021 reference scha equip 2021 034 which has expired and aims to ensure continuity of service while addressing the functional shortcomings identified during the operational period Analysis of the existing system highlighted the following functional deficiencies in the current platform which this contract addresses Lack of strong authentication via Itsme or eID for procedures requiring definitive citizen identification Lack of a 360 citizen record centralizing the complete history of a single citizen s procedures exchanges and documents Lack of CRM integration enabling the automatic linking of citizen files with the municipality s customer relationship management tools This contract covers all of the following components whether they are carried over improved or newly introduced functionalities A citizen personal space front-end accessible via strong authentication Itsme eID CSAM A collaborative back-office for managing files for municipal agents A no-code low-code form creator with condition and validation management A workflow and process modeling engine compliant with the BPMN 2 0 standard SSO authentication via Azure Active Directory for agents Granular management of rights roles and access by department and by type of procedure CRM integration and interoperability connectors REST API webhooks The contract includes the platform usage license initial configuration and setup migration of existing data where applicable training for agents and administrators complete documentation and corrective and evolutionary maintenance for the duration of the contract The solution currently in production at the Municipality of Schaerbeek is based on a set of technical components described in detail in section D 0 Technical context of the existing system with tender notice no. 665772-2026 published on 06 Oct 2026. The tender is due to expire on 05 Nov 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Authentication and related services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 15266203.