Service market for call outsourcing of our company
The submission deadline for this tender has passed.
Tender Summary
The Habitat Centre in Belgium from Europe region had released this tender for This contract consists of the transfer of our incoming call numbers to an external call center such that the services are distributed as follows 1 Call management during office hours For a maximum of 5 days per week with a minimum of 3 days per week namely The first working day after a weekend Wednesdays Fridays Half-day activation can also be requested at least 24 hours in advance except in cases of emergency or compelling reason and in this case it could be requested the same day 2 Management of calls outside office hours This involves the resumption of incoming calls outside office hours namely Monday to Thursday from 4 00 p m to 8 00 a m and Friday from 2 30 p m to Monday 8 00 a m as well as all public holidays A calendar will be communicated for the days of the year when our offices exceptionally close earlier In the event of a modification during the year activation will be communicated except in exceptional cases at least 24 hours in advance The service provider must depending on the terms provided by the contracting authority transfer calls to the on-call companies or to the Centr Habitat on-call representative The contract is concluded for a period of 12 months tacitly renewable 3 times 12 months or limited to the threshold of the procedure with tender notice no. PPP0M9-1096/6007/S25.1096_003 published on 24 Aug 2026. The tender expired on 05 Sep 2026. This tender is sourced from Official Website and is eligible for suppliers interested in Call centre. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 14499679.
Tender Details
Tender NoticeTI Ref: 14499679
Tender Notice No
PPP0M9-1096/6007/S25.1096_003
Tender Organisation
Habitat Centre
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
79512000 : Call centre
Tender Document Type
Tender Notice
Tender Deadline
05 Sep 2026 Deadline passed
Tender Description
This contract consists of the transfer of our incoming call numbers to an external call center such that the services are distributed as follows 1 Call management during office hours For a maximum of 5 days per week with a minimum of 3 days per week namely The first working day after a weekend Wednesdays Fridays Half-day activation can also be requested at least 24 hours in advance except in cases of emergency or compelling reason and in this case it could be requested the same day 2 Management of calls outside office hours This involves the resumption of incoming calls outside office hours namely Monday to Thursday from 4 00 p m to 8 00 a m and Friday from 2 30 p m to Monday 8 00 a m as well as all public holidays A calendar will be communicated for the days of the year when our offices exceptionally close earlier In the event of a modification during the year activation will be communicated except in exceptional cases at least 24 hours in advance The service provider must depending on the terms provided by the contracting authority transfer calls to the on-call companies or to the Centr Habitat on-call representative The contract is concluded for a period of 12 months tacitly renewable 3 times 12 months or limited to the threshold of the procedure
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by Habitat Centre in Belgium. Such a type of tender falls under Call centre, within the Telecom sector, and is listed on Tender Impulse under notice number PPP0M9-10966007S25.1096003.
What are the key dates for this tender?
The notice was published on 24 Aug 2026 and submissions close on 05 Sep 2026. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 79512000, which correspond to Call centre. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Habitat Centre, using the method described in the original tender document, before 05 Sep 2026. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to Habitat Centre. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Belgium?
There are currently 3861 live tenders of 51720 total tenders from Belgium on Tender Impulse. You can browse them on our Belgium tenders page, or save a search combining Belgium with CPV codes 79512000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Call centre and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Service market for call outsourcing of our company?
The public procurement trends for Service market for call outsourcing of our company can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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