2025rfp000266 - service management platform
This tender is from the country of Canada in Americas region. The tender was published by CALGARY BOARD OF EDUCATION on 25 Mar 2025 for Request for Proposal 2025rfp000266 - service management platform The Calgary Board of Education CBE invests in Service Transformation in order to support continued improvements in the delivery of services and supports to schools and Service Units within the organization One of the ways Service Transformation does this is through the development of an Enterprise Service Desk in the CBE Currently the CBE Service Desk delivers services on behalf of Service Owners in Finance and Technology with discovery and assessment underway with future lines of business The Service Desk uses a service brokering model in order to design effective service delivery in collaboration with service owners Currently there are roughly 50 defined service requests along with incident change and other service request delivery through front line analysts The CBE is soliciting responses to this Request for Proposal RFP for an Enterprise Service Management and Asset Management solution that is delivered under a Software-as-a-Service SaaS hosted or On-Premises model Software as a service is preferred The CBE Enterprise Service Desk is a part of our Service Transformation work to improve service delivery by increasing efficiency and effectiveness through the use of technology and process improvements The requirements have been outlined in the project scope - Schedule A. The last date to submit your bid for this tender was 25 Apr 2025. This tender is for the companies specializing in Help-desk services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
CALGARY BOARD OF EDUCATION
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72253100 : Help-desk services
Tender Document Type:
Tender Notice
Tender Description:
Request for Proposal 2025rfp000266 - service management platform The Calgary Board of Education CBE invests in Service Transformation in order to support continued improvements in the delivery of services and supports to schools and Service Units within the organization One of the ways Service Transformation does this is through the development of an Enterprise Service Desk in the CBE Currently the CBE Service Desk delivers services on behalf of Service Owners in Finance and Technology with discovery and assessment underway with future lines of business The Service Desk uses a service brokering model in order to design effective service delivery in collaboration with service owners Currently there are roughly 50 defined service requests along with incident change and other service request delivery through front line analysts The CBE is soliciting responses to this Request for Proposal RFP for an Enterprise Service Management and Asset Management solution that is delivered under a Software-as-a-Service SaaS hosted or On-Premises model Software as a service is preferred The CBE Enterprise Service Desk is a part of our Service Transformation work to improve service delivery by increasing efficiency and effectiveness through the use of technology and process improvements The requirements have been outlined in the project scope - Schedule A
Tender Bidding Type:
Tender Notice No:
Tender Document:
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