CONTRATACIÓN SERVICIOS PLATAFORMA CONTACT CENTER
This tender is from the country of Chile in Americas region. The tender was published by TESORERIA GENERAL DE LA REPUBLICA on 18 Jul 2025 for El objeto de la licitación es contar con servicios de Contact Center OMNICANAL que apoye integralmente las acciones de ATENCIÓN CIUDADANA Y GESTIÓN DE CAMPAÑAS, a través de una plataforma con tecnología de punta que incorpora las últimas versiones de software y herramientas tecnológicas vigentes en el mercado, las cuales deberán estar ubicadas en dependencias del adjudicatario. ● Con el objeto de propender a una prestación eficiente, permanente, segura y de calidad del servicio para el cumplimiento de los fines y objetivos de TGR, además de permitir un mejor control por parte de TGR de la ejecución de los servicios, esta licitación comprenderá dos ítems de servicios OMNICANAL de Contact Center. ● Cada ítem de servicios OMNICANAL de Contact Center será adjudicado a un sólo proveedor, quien deberá proveer todo lo requerido en el ítem adjudicado. ● Adicionalmente se incluye un ítem para los Servicios de OMNICANAL asociado al Canal Presencial.. The last date to submit your bid for this tender was 04 Aug 2025. This tender is for the companies specializing in Software-related services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
TESORERIA GENERAL DE LA REPUBLICA
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72260000 : Software-related services
Tender Document Type:
Tender Notice
Tender Description:
El objeto de la licitación es contar con servicios de Contact Center OMNICANAL que apoye integralmente las acciones de ATENCIÓN CIUDADANA Y GESTIÓN DE CAMPAÑAS, a través de una plataforma con tecnología de punta que incorpora las últimas versiones de software y herramientas tecnológicas vigentes en el mercado, las cuales deberán estar ubicadas en dependencias del adjudicatario. ● Con el objeto de propender a una prestación eficiente, permanente, segura y de calidad del servicio para el cumplimiento de los fines y objetivos de TGR, además de permitir un mejor control por parte de TGR de la ejecución de los servicios, esta licitación comprenderá dos ítems de servicios OMNICANAL de Contact Center. ● Cada ítem de servicios OMNICANAL de Contact Center será adjudicado a un sólo proveedor, quien deberá proveer todo lo requerido en el ítem adjudicado. ● Adicionalmente se incluye un ítem para los Servicios de OMNICANAL asociado al Canal Presencial.
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Tender Notice No:
Tender Document:
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