1 Maintenance nBy paying the maintenance software fee the Customer is entitled to current versions all improvements and additions to the software upgrade or update of existing modules issued during the period covered by the maintenance fee The services are provided continuously for the duration of the contract according to the plan for handing over new versions and according to the agreement with the Customer nPart of the provision of current versions upgrades and updates is not their implementation at the Customer s place or differential training if necessary in view of the scope of changes n n2 Basic Support n2 1 HelpDesk nHelpDesk is the only communication channel all service requests will be raised through this service Requests made by other means e g by telephone may not be guaranteed a response by the Provider The HelpDesk service is implemented through the Provider s application n2 2 Incident resolution nWithin this service service requests arising in the production operation of the system accepted by the HelpDesk service which the Customer proposes with the classification CLAIM are resolved n n3 Extended support nThese are NON-CLAIM services leading to the modification or addition of the standard functionality of the PROXIO system or services for its more efficient use 72261000-2 Software support Zl n region 72261000-2 Software support Software support

The Zl n region in Czech Republic from Europe region had released this tender for 1 Maintenance nBy paying the maintenance software fee the Customer is entitled to current versions all improvements and additions to the software upgrade or update of existing modules issued during the period covered by the maintenance fee The services are provided continuously for the duration of the contract according to the plan for handing over new versions and according to the agreement with the Customer nPart of the provision of current versions upgrades and updates is not their implementation at the Customer s place or differential training if necessary in view of the scope of changes n n2 Basic Support n2 1 HelpDesk nHelpDesk is the only communication channel all service requests will be raised through this service Requests made by other means e g by telephone may not be guaranteed a response by the Provider The HelpDesk service is implemented through the Provider s application n2 2 Incident resolution nWithin this service service requests arising in the production operation of the system accepted by the HelpDesk service which the Customer proposes with the classification CLAIM are resolved n n3 Extended support nThese are NON-CLAIM services leading to the modification or addition of the standard functionality of the PROXIO system or services for its more efficient use 72261000-2 Software support Zl n region 72261000-2 Software support Software support with tender notice no. N006/24/V00038298 published on 24 Mar 2026. The tender expired on 19 Apr 2026. This tender is sourced from Sri lb and is eligible for suppliers interested in Software support services, Software maintenance and repair services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 12054150.