Support and development of the Dispatch Center of the Prague City Services Administration
Tender Summary
The CAPITAL CITY PRAGUE in Czech Republic from Europe region has released this tender for The subject of the awarded public contract is the provision of services, support and development of the Service Management Dispatching Office (hereinafter referred to as the SSHMP Dispatching Office) for a period of 48 months in 24x7 mode, namely basic support, maintenance, development and extended support, i.e. in particular the following services: Basic support o provision of the Hotline service including basic technical support of the system o provision of regular system prophylaxis o application of service packs and hotfixes necessary for the system to run smoothly o updating the system's operational documentation o updating map data in the Maps GIS Maintenance module o provision of new system versions and repair patches o prevention of failures and optimization of the system o documentation for new system versions Extended support o training of the contracting authority's employees o consulting support o program modifications to ensure functionality for small process changes o Collaboration in solving system problems and implementing third-party systems o Cooperation in creating a concept and coordinating the system's construction o Other services required by the contracting authority in connection with the system o Updating the existing system documentation o Program modifications to ensure functionality within the HMP Development Services Administration o development services - implementation of new modules for hatches, extractions and failed technical inspections on the requirements that arise from the daily use of the SSHMP Dispatch Center for further development according to the requirements of the contracting authority with tender notice no. 646629-2026 published on 21 Sep 2026. The tender is due to expire on 20 Oct 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Software support services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 14898556.
Tender Details
Tender NoticeTI Ref: 14898556
Tender Notice No
646629-2026
Tender Organisation
CAPITAL CITY PRAGUE
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
72261000 : Software support services
Tender Source
TED Europa
Estimated Budget
38,320,000
Tender Document Type
Tender Notice
Tender Deadline
20 Oct 2026 9 days left
Tender Description
The subject of the awarded public contract is the provision of services, support and development of the Service Management Dispatching Office (hereinafter referred to as the SSHMP Dispatching Office) for a period of 48 months in 24x7 mode, namely basic support, maintenance, development and extended support, i.e. in particular the following services: Basic support o provision of the Hotline service including basic technical support of the system o provision of regular system prophylaxis o application of service packs and hotfixes necessary for the system to run smoothly o updating the system's operational documentation o updating map data in the Maps GIS Maintenance module o provision of new system versions and repair patches o prevention of failures and optimization of the system o documentation for new system versions Extended support o training of the contracting authority's employees o consulting support o program modifications to ensure functionality for small process changes o Collaboration in solving system problems and implementing third-party systems o Cooperation in creating a concept and coordinating the system's construction o Other services required by the contracting authority in connection with the system o Updating the existing system documentation o Program modifications to ensure functionality within the HMP Development Services Administration o development services - implementation of new modules for hatches, extractions and failed technical inspections on the requirements that arise from the daily use of the SSHMP Dispatch Center for further development according to the requirements of the contracting authority
Tender Bidding Type
Tender Document
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Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by CAPITAL CITY PRAGUE in Czech Republic. Such a type of tender falls under Software support services, within the IT-Software sector, and is listed on Tender Impulse under notice number 646629-2026.
What are the key dates for this tender?
The notice was published on 21 Sep 2026 and submissions close on 20 Oct 2026. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 72261000, which correspond to Software support services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to CAPITAL CITY PRAGUE, using the method described in the original tender document, before 20 Oct 2026. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to CAPITAL CITY PRAGUE. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Czech Republic?
There are currently 3971 live tenders of 86058 total tenders from Czech Republic on Tender Impulse. You can browse them on our Czech Republic tenders page, or save a search combining Czech Republic with CPV codes 72261000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Software support services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Support and development of the Dispatch Center of the Prague City Services Administration?
The public procurement trends for Support and development of the Dispatch Center of the Prague City Services Administration can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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