The subject of the performance of this small-scale public contract is the provision of technical support the necessary legislative amendments and the development of the mobile application Zdrav na klik for the communication of insured persons with VoZP for 4 years in the following scope n nI tTechnical support services and the necessary legislative modifications of the mobile application MA Zdrav na klik in the App Store and Google Play Stores n na tPublishing new versions of the MA Zdrav na klik klik nb tImplementation of the necessary legislative amendments update MA Health at a click nc tUpdate of information about MA Health at a click in Stores nd tProvision of a bilingual description of MA Zdrav na klik Czech English ne tResponse to the received assessment of MA Health at a click by clients nf tExpert technical cooperation to clients in Stores ng tConsultation and analysis of possible technical problems nh tCorrection of incidents errors reported using the Helpdesk Service Desk ni tOnce 1 during the validity of the framework agreement implementation of a complete redesign of MA Health at a click in the range of up to 16 man-days MD as specified by the Client nj tOnce 1 per calendar year minor graphic changes of the MA Health at a click in the range of up to 4 man days MD gradually as needed The minimum one-time draw is 0 5 man-day nk tHotline on working days from 08 00 to 16 00 nl tService Level Agreement hereinafter also SLA is divided into ni tUrgent Critical incident - response within 2 hours resolution within 24 hours nii tIncident with high priority - response within 4 hours resolution within 48 hours niii tIncident with normal priority - response within 24 hours resolution within 2 weeks niv tIncident with low priority - response within 48 hours resolution by the time of the nearest planned deployment of the new version of the mobile application Zdrav na klik n nII tThe supplier will operate its own tool for solving tickets incidents to which it will establish access for representatives of the Client or will ensure at its own expense the connection of its own tool for recording and handling tickets at the Service Desk of the Principal The submission of tickets to the Service Desk of the Contracting Authority is carried out by the Contracting Officer s staff nMore detailed information on tickets and incidents can be found in Appendix No 2 Challenges - Binding model of the draft Framework Agreement in Article II n nIII tDevelopment of the mobile application Zdrav na klik according to the requirements of VoZP specialist departments modernization of the user environment of the mobile application Zdrav na klik implementation of Bank iD for client registration and implementation of a new search in maps Physician in the vicinity n n 72261000-2 Software support Capital Prague 72261000-2 Software support Software support Drahobejlova 1404 4 Libe 190 00 Prague 9 - 12547193

*The deadline for this tender has passed.

Tender Organisation:

Military Health Insurance Company of the Czech Republic

Tender Sector:

Healthcare & Medical

Tender Service:

Worldwide

Tender Region:

Europe

Tender Country:

Czech Republic

Tender CPV:

92218000 : Mobile application services

Tender Document Type:

Tender Notice

Tender Description:

The subject of the performance of this small-scale public contract is the provision of technical support the necessary legislative amendments and the development of the mobile application Zdrav na klik for the communication of insured persons with VoZP for 4 years in the following scope n nI tTechnical support services and the necessary legislative modifications of the mobile application MA Zdrav na klik in the App Store and Google Play Stores n na tPublishing new versions of the MA Zdrav na klik klik nb tImplementation of the necessary legislative amendments update MA Health at a click nc tUpdate of information about MA Health at a click in Stores nd tProvision of a bilingual description of MA Zdrav na klik Czech English ne tResponse to the received assessment of MA Health at a click by clients nf tExpert technical cooperation to clients in Stores ng tConsultation and analysis of possible technical problems nh tCorrection of incidents errors reported using the Helpdesk Service Desk ni tOnce 1 during the validity of the framework agreement implementation of a complete redesign of MA Health at a click in the range of up to 16 man-days MD as specified by the Client nj tOnce 1 per calendar year minor graphic changes of the MA Health at a click in the range of up to 4 man days MD gradually as needed The minimum one-time draw is 0 5 man-day nk tHotline on working days from 08 00 to 16 00 nl tService Level Agreement hereinafter also SLA is divided into ni tUrgent Critical incident - response within 2 hours resolution within 24 hours nii tIncident with high priority - response within 4 hours resolution within 48 hours niii tIncident with normal priority - response within 24 hours resolution within 2 weeks niv tIncident with low priority - response within 48 hours resolution by the time of the nearest planned deployment of the new version of the mobile application Zdrav na klik n nII tThe supplier will operate its own tool for solving tickets incidents to which it will establish access for representatives of the Client or will ensure at its own expense the connection of its own tool for recording and handling tickets at the Service Desk of the Principal The submission of tickets to the Service Desk of the Contracting Authority is carried out by the Contracting Officer s staff nMore detailed information on tickets and incidents can be found in Appendix No 2 Challenges - Binding model of the draft Framework Agreement in Article II n nIII tDevelopment of the mobile application Zdrav na klik according to the requirements of VoZP specialist departments modernization of the user environment of the mobile application Zdrav na klik implementation of Bank iD for client registration and implementation of a new search in maps Physician in the vicinity n n 72261000-2 Software support Capital Prague 72261000-2 Software support Software support Drahobejlova 1404 4 Libe 190 00 Prague 9

Tender Bidding Type:

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Tender Notice No:

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Tender Document:

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