Description: Helmet is a consortium of libraries of the Capital Region of Finland which consists of Cities of Helsinki, Espoo, Vantaa and Kauniainen (“Helmet Consortium"). Helmet Consortium is looking to migrate to a new library system solution (“Library System”) from the current Sierra ILS that is currently used jointly by all city libraries in the Helmet Consortium. The scope of the procurement is a delivery of the Library System as a SaaS service (Software as a Service) including implementation, configuration, deployment, integrations, data migration, support, training, and maintenance. The Library System shall be modern, capable of being enhanced with new features, and include the necessary functionalities for managing the library customer data, material (e.g. items, titles, and magazines), loans, returns, reservations, as well as support acquisition of library material. The implementation of the Library System shall take place during 2026. In addition, the Helmet Consortium requires that it shall be possible to run and operate the Library System in cloud infrastructure or on-premise, as designated by the Client. This requirement is an option of this procurement. The scope of the procurement is described in more detail in Annex 1 Description of the Procurement Scope. The Helmet Consortium estimates the value of the procurement to be approximately 2,200,000 euros.
The submission deadline for this tender has passed.
Tender Summary
The City of Helsinki, City of Vantaa, City of Espoo, City of Kauniainen in Finland from Europe region had released this tender for Description: Helmet is a consortium of libraries of the Capital Region of Finland which consists of Cities of Helsinki, Espoo, Vantaa and Kauniainen (“Helmet Consortium"). Helmet Consortium is looking to migrate to a new library system solution (“Library System”) from the current Sierra ILS that is currently used jointly by all city libraries in the Helmet Consortium. The scope of the procurement is a delivery of the Library System as a SaaS service (Software as a Service) including implementation, configuration, deployment, integrations, data migration, support, training, and maintenance. The Library System shall be modern, capable of being enhanced with new features, and include the necessary functionalities for managing the library customer data, material (e.g. items, titles, and magazines), loans, returns, reservations, as well as support acquisition of library material. The implementation of the Library System shall take place during 2026. In addition, the Helmet Consortium requires that it shall be possible to run and operate the Library System in cloud infrastructure or on-premise, as designated by the Client. This requirement is an option of this procurement. The scope of the procurement is described in more detail in Annex 1 Description of the Procurement Scope. The Helmet Consortium estimates the value of the procurement to be approximately 2,200,000 euros. with tender notice no. 271541-2025 published on 28 Apr 2025. The tender expired on 20 May 2025. This tender is sourced from TED Europa and is eligible for suppliers interested in Customer Relation Management software package. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 7768236.
Tender Details
Tender NoticeTI Ref: 7768236
Tender Notice No
271541-2025
Tender Organisation
City of Helsinki, City of Vantaa, City of Espoo, City of Kauniainen
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
48445000 : Customer Relation Management software package
Tender Source
TED Europa
Tender Document Type
Tender Notice
Tender Deadline
20 May 2025 Deadline passed
Tender Description
Description: Helmet is a consortium of libraries of the Capital Region of Finland which consists of Cities of Helsinki, Espoo, Vantaa and Kauniainen (“Helmet Consortium"). Helmet Consortium is looking to migrate to a new library system solution (“Library System”) from the current Sierra ILS that is currently used jointly by all city libraries in the Helmet Consortium. The scope of the procurement is a delivery of the Library System as a SaaS service (Software as a Service) including implementation, configuration, deployment, integrations, data migration, support, training, and maintenance. The Library System shall be modern, capable of being enhanced with new features, and include the necessary functionalities for managing the library customer data, material (e.g. items, titles, and magazines), loans, returns, reservations, as well as support acquisition of library material. The implementation of the Library System shall take place during 2026. In addition, the Helmet Consortium requires that it shall be possible to run and operate the Library System in cloud infrastructure or on-premise, as designated by the Client. This requirement is an option of this procurement. The scope of the procurement is described in more detail in Annex 1 Description of the Procurement Scope. The Helmet Consortium estimates the value of the procurement to be approximately 2,200,000 euros.
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by City of Helsinki, City of Vantaa, City of Espoo, City of Kauniainen in Finland. Such a type of tender falls under Customer Relation Management software package, within the IT-Software sector, and is listed on Tender Impulse under notice number 271541-2025.
What are the key dates for this tender?
The notice was published on 28 Apr 2025 and submissions close on 20 May 2025. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 48445000, which correspond to Customer Relation Management software package. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to City of Helsinki, City of Vantaa, City of Espoo, City of Kauniainen, using the method described in the original tender document, before 20 May 2025. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to City of Helsinki, City of Vantaa, City of Espoo, City of Kauniainen. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Finland?
There are currently 1266 live tenders of 24412 total tenders from Finland on Tender Impulse. You can browse them on our Finland tenders page, or save a search combining Finland with CPV codes 48445000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Customer Relation Management software package and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Description Helmet is a consortium of libraries of the Capital Region of Finland which consists of Cities of Helsinki, Espoo, Vantaa and Kauniainen (Helmet Consortium). Helmet Consortium is looking to migrate to a new library system solution (Library System) from the current Sierra ILS that is currently used jointly by all city libraries in the Helmet Consortium. The scope of the procurement is a delivery of the Library System as a SaaS service (Software as a Service) including implementation, configuration, deployment, integrations, data migration, support, training, and maintenance. The Library System shall be modern, capable of being enhanced with new features, and include the necessary functionalities for managing the library customer data, material (e.g. items, titles, and magazines), loans, returns, reservations, as well as support acquisition of library material. The implementation of the Library System shall take place during 2026. In addition, the Helmet Consortium requires..?
The public procurement trends for Description Helmet is a consortium of libraries of the Capital Region of Finland which consists of Cities of Helsinki, Espoo, Vantaa and Kauniainen (Helmet Consortium). Helmet Consortium is looking to migrate to a new library system solution (Library System) from the current Sierra ILS that is currently used jointly by all city libraries in the Helmet Consortium. The scope of the procurement is a delivery of the Library System as a SaaS service (Software as a Service) including implementation, configuration, deployment, integrations, data migration, support, training, and maintenance. The Library System shall be modern, capable of being enhanced with new features, and include the necessary functionalities for managing the library customer data, material (e.g. items, titles, and magazines), loans, returns, reservations, as well as support acquisition of library material. The implementation of the Library System shall take place during 2026. In addition, the Helmet Consortium requires.. can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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