Description : The Eastern Uusimaa Welfare Region has decided to launch a procurement process aimed at acquiring a software service that enables communication between a customer and a professional via chat and video connection (later Software Service). The strategy of the Eastern Uusimaa Welfare Region states that the region has functional digital, mobile and mobile services that complement brick-and-mortar services. The welfare region aims to significantly increase digital transactions by 2025. In the current situation, electronic services in the Eastern Uusimaa Welfare Region are scattered and the implementation methods of services vary by municipality. The service structure of the region is heavy because digital services have not been implemented to the desired extent. The Eastern Uusimaa Welfare Region wants to offer citizens the opportunity to handle social and health services electronically throughout the geographical area of the welfare region. The intention is to introduce chat and video reception functionalities in primary health care, oral health care and social care. The aim of electronic services is to free up professionals' time from the phone and streamline customer transactions.
The submission deadline for this tender has passed.
Tender Summary
The Itä-Uudenmaan hyvinvointialue in Finland from Europe region had released this tender for Description : The Eastern Uusimaa Welfare Region has decided to launch a procurement process aimed at acquiring a software service that enables communication between a customer and a professional via chat and video connection (later Software Service). The strategy of the Eastern Uusimaa Welfare Region states that the region has functional digital, mobile and mobile services that complement brick-and-mortar services. The welfare region aims to significantly increase digital transactions by 2025. In the current situation, electronic services in the Eastern Uusimaa Welfare Region are scattered and the implementation methods of services vary by municipality. The service structure of the region is heavy because digital services have not been implemented to the desired extent. The Eastern Uusimaa Welfare Region wants to offer citizens the opportunity to handle social and health services electronically throughout the geographical area of the welfare region. The intention is to introduce chat and video reception functionalities in primary health care, oral health care and social care. The aim of electronic services is to free up professionals' time from the phone and streamline customer transactions. with tender notice no. 411342-2025 published on 26 Jun 2025. The tender expired on 02 Jul 2025. This tender is sourced from TED Europa and is eligible for suppliers interested in Telecommunications services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 8458708.
Tender Details
Tender NoticeTI Ref: 8458708
Tender Notice No
411342-2025
Tender Organisation
Itä-Uudenmaan hyvinvointialue
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
64200000 : Telecommunications services
Tender Source
TED Europa
Tender Document Type
Tender Notice
Tender Deadline
02 Jul 2025 Deadline passed
Tender Description
Description : The Eastern Uusimaa Welfare Region has decided to launch a procurement process aimed at acquiring a software service that enables communication between a customer and a professional via chat and video connection (later Software Service). The strategy of the Eastern Uusimaa Welfare Region states that the region has functional digital, mobile and mobile services that complement brick-and-mortar services. The welfare region aims to significantly increase digital transactions by 2025. In the current situation, electronic services in the Eastern Uusimaa Welfare Region are scattered and the implementation methods of services vary by municipality. The service structure of the region is heavy because digital services have not been implemented to the desired extent. The Eastern Uusimaa Welfare Region wants to offer citizens the opportunity to handle social and health services electronically throughout the geographical area of the welfare region. The intention is to introduce chat and video reception functionalities in primary health care, oral health care and social care. The aim of electronic services is to free up professionals' time from the phone and streamline customer transactions.
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by It-Uudenmaan hyvinvointialue in Finland. Such a type of tender falls under Telecommunications services, within the Telecom sector, and is listed on Tender Impulse under notice number 411342-2025.
What are the key dates for this tender?
The notice was published on 26 Jun 2025 and submissions close on 02 Jul 2025. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 64200000, which correspond to Telecommunications services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to It-Uudenmaan hyvinvointialue, using the method described in the original tender document, before 02 Jul 2025. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to It-Uudenmaan hyvinvointialue. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Finland?
There are currently 1248 live tenders of 24340 total tenders from Finland on Tender Impulse. You can browse them on our Finland tenders page, or save a search combining Finland with CPV codes 64200000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Telecommunications services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Description The Eastern Uusimaa Welfare Region has decided to launch a procurement process aimed at acquiring a software service that enables communication between a customer and a professional via chat and video connection (later Software Service). The strategy of the Eastern Uusimaa Welfare Region states that the region has functional digital, mobile and mobile services that complement brick-and-mortar services. The welfare region aims to significantly increase digital transactions by 2025. In the current situation, electronic services in the Eastern Uusimaa Welfare Region are scattered and the implementation methods of services vary by municipality. The service structure of the region is heavy because digital services have not been implemented to the desired extent. The Eastern Uusimaa Welfare Region wants to offer citizens the opportunity to handle social and health services electronically throughout the geographical area of the welfare region. The intention is to introduce chat..?
The public procurement trends for Description The Eastern Uusimaa Welfare Region has decided to launch a procurement process aimed at acquiring a software service that enables communication between a customer and a professional via chat and video connection (later Software Service). The strategy of the Eastern Uusimaa Welfare Region states that the region has functional digital, mobile and mobile services that complement brick-and-mortar services. The welfare region aims to significantly increase digital transactions by 2025. In the current situation, electronic services in the Eastern Uusimaa Welfare Region are scattered and the implementation methods of services vary by municipality. The service structure of the region is heavy because digital services have not been implemented to the desired extent. The Eastern Uusimaa Welfare Region wants to offer citizens the opportunity to handle social and health services electronically throughout the geographical area of the welfare region. The intention is to introduce chat.. can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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