Procurement of running costs as a comprehensive service, framework agreement 2026-2028 (2028-2030)

The Department of Culture and Leisure, City of Helsinki in Finland from Europe region has released this tender for The City of Helsinkis Culture and Leisure Department is developing information-based management and, in this regard, visitor counting at locations and related solutions. Visitor data is one of the most important key figures for operations: visitor data is used, among other things, for allocating resources, planning and developing operations, and assessing the effectiveness of operations. The goal of the visitor counting service is to collect comprehensive and accurate visitor data from the departments locations as automatically as possible for analysis and reporting purposes. The SaaS service (Software as a Service) provided by the supplier includes at least: • generating traffic data from the calculation target in accordance with the needs defined by the industry • transmitting traffic data by providing an interface (interface service) for transferring the data to the industrys data repository • transmitting traffic data by providing a user interface (user interface service) for viewing the data • collecting traffic data from devices, as well as monitoring and reporting the accuracy and comprehensiveness of the data (including measurement verification calculations at specified intervals) • devices used in traffic data collection as a lifecycle service (HaaS service, Hardware as a Service): - equipment installations, commissioning, maintenance, servicing, functionality testing and calibrations - monitoring the operation of the devices - removing and recycling equipment installations. The client is currently mapping out the acquisition of a new data platform and will put it out to tender around the end of 2026. By submitting a bid, the bidder undertakes to assist with integrations and to provide an interface from the visit calculation service to the data platform. The estimated total value of the procurement excluding VAT is EUR 1,680,000.00. The estimated value includes the actual contract period of two (2) years and an additional one (1) two (2) year option period. The procurement is divided into three (3) different sub-areas: - sub-area 1: indoor sites - sub-area 2: outdoor sites - sub-area 3: multi-purpose outdoor sites. The bidder can submit a bid for as many sub-areas as they wish. Bidders will be selected for the framework agreement on the basis of overall economic advantage. Minimum quality requirements (quality criteria) have been set for the equipment and services to be procured, which the equipment and services offered must meet. In addition, the price comparison compares the maximum prices per sub-area (hereinafter referred to as the ceiling price) from the cheapest to the most expensive. The supplier provides the ceiling price in accordance with the most demanding example item in the sub-area specified by the Client. Based on the tender, a framework agreement is concluded for the procurement item, to which five (5) contract suppliers who have submitted the lowest ceiling price per sub-area are selected, unless there are fewer bidders meeting the requirements. The suppliers selected for the framework agreement do not have exclusive rights to the procurements subject to the framework agreement, but the Client has the right to procure the same procurement item also from outside this framework agreement.The customer also does not commit to specific procurement quantities during the framework agreement. A more detailed description of the procurement object is described in this invitation to tender and its appendices. with tender notice no. 692941-2026 published on 08 Oct 2026. The tender is due to expire on 15 Oct 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in IT services: consulting, software development, Internet and support. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 15353947.