The purpose of this market is to carry out a set of services, contributing to the maintenance in operational conditions of the computer work environment of users of the IS of France work in the form: • a desk service, having in particular: o Multicanal reception, recording in the ITSM tool (automated or manual) and the 1st categorization of all the requests transmitted by users of IS France work, o Incident resolution and the processing of level 1 requests (automated or manual), or their reorientation depending on their nature.o Creation, maintenance, capitalization of knowledge (automated or manual). • of a distant national level 2 cell, having in particular as object: o Incident resolution and processing of level 2 requests (automated or manual), o Creation, maintenance, capitalization of knowledge (automated or manual).• a virtual user assistance kiosk, having in particular: o The processing of requests for helping the use of the office work environment, o Organization and animation of information sessions to users. • Projects for evolution of the Desk service, having in particular as object: • The implementation of new features and new services (channels) to users.
This tender is from the country of France in Europe region. The tender was published by Social ministries (health, work, youth and sports) on 12 Sep 2025 for The purpose of this market is to carry out a set of services, contributing to the maintenance in operational conditions of the computer work environment of users of the IS of France work in the form: • a desk service, having in particular: o Multicanal reception, recording in the ITSM tool (automated or manual) and the 1st categorization of all the requests transmitted by users of IS France work, o Incident resolution and the processing of level 1 requests (automated or manual), or their reorientation depending on their nature. o Creation, maintenance, capitalization of knowledge (automated or manual). • of a distant national level 2 cell, having in particular as object: o Incident resolution and processing of level 2 requests (automated or manual), o Creation, maintenance, capitalization of knowledge (automated or manual). • a virtual user assistance kiosk, having in particular: o The processing of requests for helping the use of the office work environment, o Organization and animation of information sessions to users. • Projects for evolution of the Desk service, having in particular as object: • The implementation of new features and new services (channels) to users.. The last date to submit your bid for this tender was 16 Oct 2025. This tender is for the companies specializing in Miscellaneous services, Information technology services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
Social ministries (health, work, youth and sports)
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
98300000 : Miscellaneous services
72222300 : Information technology services
Tender Document Type:
Tender Notice
Tender Description:
The purpose of this market is to carry out a set of services, contributing to the maintenance in operational conditions of the computer work environment of users of the IS of France work in the form: • a desk service, having in particular: o Multicanal reception, recording in the ITSM tool (automated or manual) and the 1st categorization of all the requests transmitted by users of IS France work, o Incident resolution and the processing of level 1 requests (automated or manual), or their reorientation depending on their nature. o Creation, maintenance, capitalization of knowledge (automated or manual). • of a distant national level 2 cell, having in particular as object: o Incident resolution and processing of level 2 requests (automated or manual), o Creation, maintenance, capitalization of knowledge (automated or manual). • a virtual user assistance kiosk, having in particular: o The processing of requests for helping the use of the office work environment, o Organization and animation of information sessions to users. • Projects for evolution of the Desk service, having in particular as object: • The implementation of new features and new services (channels) to users.
Tender Bidding Type:
Tender Notice No:
Tender Document:
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