2026 Market research for the successor product to RKT (complaint monitor)
Tender Summary
The Heidelberg University Hospital (AÖR) in Germany from Europe region has released this tender for The new tool to be procured for managing health insurance and Medical Service (MD) requests must comply with all legal regulations, in particular the electronic exchange of information with health insurance companies (interfaces with the communication server and the Medical Service (MD portal)), with corresponding immediate system adjustments (support) within the framework of legal and regulatory provisions in the German healthcare system. The entire processing workflow should be electronically mapped and monitored with direct interfaces to the clinical information system, the archive system, and financial accounting (FI interface). Interfaces for various HIS providers and hospital archiving systems should already be tested. The tool supports the documentation of all activities (including delivered and incoming documents), monitors individual process steps, specifically tracks specified processing deadlines, enables work lists for various functional areas, and utilizes reminder functions. Access and scope of use are clearly defined by an authorization concept and can be adjusted. Furthermore, the tool is capable of generating reports on individual process steps, audit rates, and audit results. These analyses can be further differentiated according to additional criteria (time periods, departments, cash registers, etc.). Data can be exported for processing in internal databases (BI systems). with tender notice no. 661933-2026 published on 25 Sep 2026. The tender is due to expire on 24 Dec 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Insurance services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 14987093.
Tender Details
Tender NoticeTI Ref: 14987093
Tender Notice No
661933-2026
Tender Organisation
Heidelberg University Hospital (AÖR)
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
66510000 : Insurance services
Tender Source
TED Europa
Tender Document Type
Tender Notice
Tender Deadline
24 Dec 2026 62 days left
Tender Description
The new tool to be procured for managing health insurance and Medical Service (MD) requests must comply with all legal regulations, in particular the electronic exchange of information with health insurance companies (interfaces with the communication server and the Medical Service (MD portal)), with corresponding immediate system adjustments (support) within the framework of legal and regulatory provisions in the German healthcare system. The entire processing workflow should be electronically mapped and monitored with direct interfaces to the clinical information system, the archive system, and financial accounting (FI interface). Interfaces for various HIS providers and hospital archiving systems should already be tested. The tool supports the documentation of all activities (including delivered and incoming documents), monitors individual process steps, specifically tracks specified processing deadlines, enables work lists for various functional areas, and utilizes reminder functions. Access and scope of use are clearly defined by an authorization concept and can be adjusted. Furthermore, the tool is capable of generating reports on individual process steps, audit rates, and audit results. These analyses can be further differentiated according to additional criteria (time periods, departments, cash registers, etc.). Data can be exported for processing in internal databases (BI systems).
Tender Bidding Type
Tender Document
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Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by Heidelberg University Hospital (AR) in Germany. Such a type of tender falls under Insurance services, within the Management Consultancy sector, and is listed on Tender Impulse under notice number 661933-2026.
What are the key dates for this tender?
The notice was published on 25 Sep 2026 and submissions close on 24 Dec 2026. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 66510000, which correspond to Insurance services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Heidelberg University Hospital (AR), using the method described in the original tender document, before 24 Dec 2026. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to Heidelberg University Hospital (AR). Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Germany?
There are currently 31140 live tenders of 571987 total tenders from Germany on Tender Impulse. You can browse them on our Germany tenders page, or save a search combining Germany with CPV codes 66510000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Insurance services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for 2026 Market research for the successor product to RKT (complaint monitor)?
The public procurement trends for 2026 Market research for the successor product to RKT (complaint monitor) can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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