Clinical capacity planning and operational capacity management

The University Hospital Münster in Germany from Europe region has released this tender for The University Hospital Münster (UKM) intends to further develop its clinical capacity planning and operational capacity management. The desired digital solution should be able to consolidate relevant capacity and patient flow data and make it usable for operational management. This includes, in particular, information on current and planned admissions, elective and unplanned patient flows, occupancy and available bed capacities, planned discharges, operating room and treatment capacities, as well as available staff capacities. Based on this data, current situations should be displayed transparently, future capacity developments should be predicted, and potential over- or under-capacities should be identified early on. The information should be available in suitable, user-friendly dashboards for operational management and coordination. A cross-departmental perspective is of particular importance. Capacities should not be optimized solely within individual clinics, wards, or professional groups. Rather, the solution should map the interdependencies of patient volume, operating room and treatment planning, inpatient capacities, personnel resources, and, where applicable, other resources, and support coordinated operational management. The explicit goal is not solely to maximize capacity utilization, but rather to ensure more reliable, proactive, and minimally disruptive use of available resources. For data provision, the interface connection to the ORBIS hospital information system used at UKM is initially of particular importance. In the future, further data sources, especially from personnel and shift planning, should be able to be integrated. Suppliers are requested to describe which standardized interfaces and integration options are supported and what data quality and availability are required for productive use. The objective of this market survey explicitly extends beyond the provision and technical implementation of software. UKM views the introduction of integrated capacity management as an organizational and change management project, of which the technical component is an essential, but not the sole, element. The supplier should therefore be able to substantially design and support the change and transformation process associated with the implementation. Support is expected, in particular, in analyzing existing planning and control processes, developing a shared vision, defining suitable control processes and decision-making rules, and clarifying roles, responsibilities, and governance structures. Relevant clinical, nursing, and other aspects should also be considered.Administrative and technical stakeholders will be systematically involved in the development and implementation. The scope of services should also include appropriate communication, training, and empowerment measures, including support during day-to-day operations. The primary goal of this change process is to develop a shared governance culture with greater transparency, cross-departmental collaboration, and clear shared responsibility for existing resources. The technical solution and the organizational transformation should therefore be methodically and temporally integrated. We are seeking providers who can deliver both components from a single source or under a binding, integrated overall responsibility. Initial implementation will take place in selected clinical areas as part of a pilot project. This will evaluate the technical usability and data integration, as well as the practical effectiveness of the new planning and control processes and their acceptance within the organization. The solution must be fundamentally suitable for subsequent gradual scaling to other clinical areas and, in the long term, to the entire university hospital. As part of its market research, UKM requests that interested providers submit a brief description addressing the following points: 1) Description of the proposed solution and its key functions for operational and prospective capacity management, including forecasting, analysis, and visualization capabilities; description of the supported data sources, interfaces, hosting and operating models, and the technical requirements for integration into an existing hospital IT landscape. 2) Description of the methodological approach for implementation and piloting, including typical project phases, time requirements, necessary resources on both the provider and customer sides, and possibilities for future scaling to other areas or the entire hospital. 3) Description of the proposed change management and transformation approach, particularly regarding process analysis and redesign, roles and responsibilities, governance, stakeholder engagement, communication, training, employee empowerment, and sustainable organizational integration. 4) References from hospitals of comparable size and complexity, preferably university hospitals or tertiary care centers, where both digital capacity management and the associated organizational changes have been implemented. 5) Non-binding information on potential licensing, implementation, integration, consulting, and ongoing operating costs, as well as on standard contract and licensing models. Please send your expression of interest to: vvgm@ukmuenster.deTraining and empowerment measures, including support in daily operations, will be provided. The primary goal of this change process is to develop a shared management culture with greater transparency, cross-departmental cooperation, and clear shared responsibility for existing capacities. The technical solution and the organizational transformation should therefore be methodically and temporally integrated. We are seeking providers who can deliver both components from a single source or under a binding, integrated overall responsibility. Implementation will initially take place in selected clinical areas as part of a pilot project. This will evaluate the technical usability and data integration, as well as the practical effectiveness of the new planning and control processes and their acceptance within the organization. The solution must be fundamentally suitable for subsequent gradual scaling to other clinical areas and, in the long term, to the entire university hospital. As part of the market survey, the UKM requests that interested providers submit a brief description addressing the following points: 1) Description of the proposed solution and its key functions for operational and prospective capacity management, including forecasting, analysis, and visualization functions; 1) Description of the supported data sources, interfaces, hosting and operating models, and the technical requirements for integration into an existing hospital IT landscape. 2) Description of the methodological approach for implementation and piloting, including typical project phases, time requirements, necessary resources on both the provider and customer sides, and possibilities for later scaling to other areas or an entire hospital. 3) Presentation of the offered change management and transformation approach, in particular regarding process analysis and redesign, roles and responsibilities, governance, stakeholder engagement, communication, training, employee empowerment, and sustainable organizational integration. 4) References from hospitals of comparable size and complexity, preferably university hospitals or maximum care providers, where both digital capacity management and the associated organizational change have been implemented. 5) Non-binding information on potential licensing, implementation, integration, consulting, and ongoing operating costs, as well as on standard contract and licensing models. Please send your expression of interest to: vvgm@ukmuenster.deTraining and empowerment measures, including support in daily operations, will be provided. The primary goal of this change process is to develop a shared management culture with greater transparency, cross-departmental cooperation, and clear shared responsibility for existing capacities. The technical solution and the organizational transformation should therefore be methodically and temporally integrated. We are seeking providers who can deliver both components from a single source or under a binding, integrated overall responsibility. Implementation will initially take place in selected clinical areas as part of a pilot project. This will evaluate the technical usability and data integration, as well as the practical effectiveness of the new planning and control processes and their acceptance within the organization. The solution must be fundamentally suitable for subsequent gradual scaling to other clinical areas and, in the long term, to the entire university hospital. As part of the market survey, the UKM requests that interested providers submit a brief description addressing the following points: 1) Description of the proposed solution and its key functions for operational and prospective capacity management, including forecasting, analysis, and visualization functions; 1) Description of the supported data sources, interfaces, hosting and operating models, and the technical requirements for integration into an existing hospital IT landscape. 2) Description of the methodological approach for implementation and piloting, including typical project phases, time requirements, necessary resources on both the provider and customer sides, and possibilities for later scaling to other areas or an entire hospital. 3) Presentation of the offered change management and transformation approach, in particular regarding process analysis and redesign, roles and responsibilities, governance, stakeholder engagement, communication, training, employee empowerment, and sustainable organizational integration. 4) References from hospitals of comparable size and complexity, preferably university hospitals or maximum care providers, where both digital capacity management and the associated organizational change have been implemented. 5) Non-binding information on potential licensing, implementation, integration, consulting, and ongoing operating costs, as well as on standard contract and licensing models. Please send your expression of interest to: vvgm@ukmuenster.deThe technical solution and the organizational transformation should therefore be methodically and temporally intertwined. We are seeking providers who can deliver both components from a single source or under a binding, integrated overall responsibility. The initial implementation will take place in selected clinical areas as part of a pilot project. This will evaluate the technical usability and data integration, as well as the practical effectiveness of the new planning and control processes and their acceptance within the organization. The solution must be fundamentally suitable for gradual scaling to other clinical areas and, in the long term, to the entire university hospital. As part of the market survey, the UKM requests that interested providers submit a brief description addressing the following points: 1) Description of the proposed solution and its key functions for operational and prospective capacity management, including forecasting, analysis, and visualization functions; description of the supported data sources, interfaces, hosting and operating models, and the technical requirements for integration into an existing hospital IT landscape. 2) Description of the methodological approach for implementation and piloting, including typical project phases, time requirements, necessary resources on both the provider and customer sides, and possibilities for later scaling to other areas or an entire hospital. 3) Presentation of the proposed change management and transformation approach, in particular regarding process analysis and redesign, roles and responsibilities, governance, stakeholder engagement, communication, training, employee empowerment, and sustainable organizational integration. 4) References from hospitals of comparable size and complexity, preferably university hospitals or maximum care providers, where both digital capacity management and the associated organizational change have been implemented. 5) Non-binding information on potential licensing, implementation, integration, consulting, and ongoing operating costs, as well as on standard contract and licensing models. Please send your expression of interest to: vvgm@ukmuenster.deThe technical solution and the organizational transformation should therefore be methodically and temporally intertwined. We are seeking providers who can deliver both components from a single source or under a binding, integrated overall responsibility. The initial implementation will take place in selected clinical areas as part of a pilot project. This will evaluate the technical usability and data integration, as well as the practical effectiveness of the new planning and control processes and their acceptance within the organization. The solution must be fundamentally suitable for gradual scaling to other clinical areas and, in the long term, to the entire university hospital. As part of the market survey, the UKM requests that interested providers submit a brief description addressing the following points: 1) Description of the proposed solution and its key functions for operational and prospective capacity management, including forecasting, analysis, and visualization functions; description of the supported data sources, interfaces, hosting and operating models, and the technical requirements for integration into an existing hospital IT landscape. 2) Description of the methodological approach for implementation and piloting, including typical project phases, time requirements, necessary resources on both the provider and customer sides, and possibilities for later scaling to other areas or an entire hospital. 3) Presentation of the proposed change management and transformation approach, in particular regarding process analysis and redesign, roles and responsibilities, governance, stakeholder engagement, communication, training, employee empowerment, and sustainable organizational integration. 4) References from hospitals of comparable size and complexity, preferably university hospitals or maximum care providers, where both digital capacity management and the associated organizational change have been implemented. 5) Non-binding information on potential licensing, implementation, integration, consulting, and ongoing operating costs, as well as on standard contract and licensing models. Please send your expression of interest to: vvgm@ukmuenster.deAs part of its market research, UKM requests that interested providers submit a brief description addressing the following points: 1) Description of the proposed solution and its key functions for operational and prospective capacity management, including forecasting, analysis, and visualization capabilities; description of the supported data sources, interfaces, hosting and operating models, and the technical requirements for integration into an existing hospital IT landscape. 2) Description of the methodological approach for implementation and piloting, including typical project phases, time requirements, necessary resources on both the provider and customer sides, and possibilities for future scaling to other areas or the entire hospital. 3) Description of the proposed change management and transformation approach, particularly regarding process analysis and redesign, roles and responsibilities, governance, stakeholder engagement, communication, training, employee empowerment, and sustainable organizational integration. 4) References from hospitals of comparable size and complexity, preferably university hospitals or tertiary care centers, where both digital capacity management and the associated organizational changes have been implemented. 5) Non-binding information on potential licensing, implementation, integration, consulting, and ongoing operating costs, as well as on standard contract and licensing models. Please send your expression of interest to: vvgm@ukmuenster.deAs part of its market research, UKM requests that interested providers submit a brief description addressing the following points: 1) Description of the proposed solution and its key functions for operational and prospective capacity management, including forecasting, analysis, and visualization capabilities; description of the supported data sources, interfaces, hosting and operating models, and the technical requirements for integration into an existing hospital IT landscape. 2) Description of the methodological approach for implementation and piloting, including typical project phases, time requirements, necessary resources on both the provider and customer sides, and possibilities for future scaling to other areas or the entire hospital. 3) Description of the proposed change management and transformation approach, particularly regarding process analysis and redesign, roles and responsibilities, governance, stakeholder engagement, communication, training, employee empowerment, and sustainable organizational integration. 4) References from hospitals of comparable size and complexity, preferably university hospitals or tertiary care centers, where both digital capacity management and the associated organizational changes have been implemented. 5) Non-binding information on potential licensing, implementation, integration, consulting, and ongoing operating costs, as well as on standard contract and licensing models. Please send your expression of interest to: vvgm@ukmuenster.deConsulting and ongoing operating costs, as well as standard contract and licensing models, will be discussed. Please send your expression of interest to: vvgm@ukmuenster.deConsulting and ongoing operating costs, as well as standard contract and licensing models, will be discussed. Please send your expression of interest to: vvgm@ukmuenster.de with tender notice no. 673264-2026 published on 07 Oct 2026. The tender is due to expire on 29 Dec 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Medical information systems. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 15267772.