Customer service support - 10666352
The Stadtwerke L beck Group GmbH in Germany from Europe region had released this tender for Customer service support - Specialists for project work Support in test execution process definition and configuration input for transformation projects such as introduction of b4us expansion of CRM and if necessary introduction of VoiceBot omnichannel platform new customer portal - Reduction of operational backlogs The service provider takes over defined standard processes and backlog processing in the front and back office billing and market communication so that service levels and customer satisfaction remain stable during the project phase The desired number is 5 full-time equivalents FTE and a maximum of 30 A gradual expansion plan from March 1 2026 to May 1 2026 at the latest is desired with tender notice no. R 6408/25 published on 18 Dec 2025. The tender expired on 20 Jan 2026. This tender is sourced from Vergabe and is eligible for suppliers interested in Customer Relation Management software development services, Customer-care services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 10666352.
*The deadline for this tender has passed.
Tender Notice No:
R 6408/25
Tender Organisation:
Stadtwerke L beck Group GmbH
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72212445 : Customer Relation Management software development services
79342320 : Customer-care services
Tender Source:
Vergabe
Tender Document Type:
Tender Notice
Tender Description:
Customer service support - Specialists for project work Support in test execution process definition and configuration input for transformation projects such as introduction of b4us expansion of CRM and if necessary introduction of VoiceBot omnichannel platform new customer portal - Reduction of operational backlogs The service provider takes over defined standard processes and backlog processing in the front and back office billing and market communication so that service levels and customer satisfaction remain stable during the project phase The desired number is 5 full-time equivalents FTE and a maximum of 30 A gradual expansion plan from March 1 2026 to May 1 2026 at the latest is desired
Tender Bidding Type:
Tender Document:
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- 15 Days to go
- More than 15 days to go
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