Customer service support
This tender is from the country of Germany in Europe region. The tender was published by Stadtwerke L beck Group GmbH on 18 Dec 2025 for Customer service support - Specialists for project work Support in test execution process definition and configuration input for transformation projects such as introduction of b4us expansion of CRM and if necessary introduction of VoiceBot omnichannel platform new customer portal - Reduction of operational backlogs The service provider takes over defined standard processes and backlog processing in the front and back office billing and market communication so that service levels and customer satisfaction remain stable during the project phase The desired number is 5 full-time equivalents FTE and a maximum of 30 A gradual expansion plan from March 1 2026 to May 1 2026 at the latest is desired. The last date to submit your bid for this tender is 20 Jan 2026. This tender is for the companies specializing in Customer Relation Management software development services, Customer-care services and similar sectors.
Tender Organisation:
Stadtwerke L beck Group GmbH
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72212445 : Customer Relation Management software development services
79342320 : Customer-care services
Tender Document Type:
Tender Notice
Tender Description:
Customer service support - Specialists for project work Support in test execution process definition and configuration input for transformation projects such as introduction of b4us expansion of CRM and if necessary introduction of VoiceBot omnichannel platform new customer portal - Reduction of operational backlogs The service provider takes over defined standard processes and backlog processing in the front and back office billing and market communication so that service levels and customer satisfaction remain stable during the project phase The desired number is 5 full-time equivalents FTE and a maximum of 30 A gradual expansion plan from March 1 2026 to May 1 2026 at the latest is desired
Tender Bidding Type:
Tender Notice No:
Tender Document:
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