Customer service support
The submission deadline for this tender has passed.
Tender Summary
The Stadtwerke L beck Group GmbH in Germany from Europe region had released this tender for Customer service support - Specialists for project work Support in test execution process definition and configuration input for transformation projects such as introduction of b4us expansion of CRM and if necessary introduction of VoiceBot omnichannel platform new customer portal - Reduction of operational backlogs The service provider takes over defined standard processes and backlog processing in the front and back office billing and market communication so that service levels and customer satisfaction remain stable during the project phase The desired number is 5 full-time equivalents FTE and a maximum of 30 A gradual expansion plan from March 1 2026 to May 1 2026 at the latest is desired with tender notice no. R 6408/25 published on 18 Dec 2025. The tender expired on 20 Jan 2026. This tender is sourced from Vergabe and is eligible for suppliers interested in Customer Relation Management software development services, Customer-care services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 10666352.
Tender Details
Tender NoticeTI Ref: 10666352
Tender Notice No
R 6408/25
Tender Organisation
Stadtwerke L beck Group GmbH
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
72212445 : Customer Relation Management software development services79342320 : Customer-care services
Tender Source
Vergabe
Tender Document Type
Tender Notice
Tender Deadline
20 Jan 2026 Deadline passed
Tender Description
Customer service support - Specialists for project work Support in test execution process definition and configuration input for transformation projects such as introduction of b4us expansion of CRM and if necessary introduction of VoiceBot omnichannel platform new customer portal - Reduction of operational backlogs The service provider takes over defined standard processes and backlog processing in the front and back office billing and market communication so that service levels and customer satisfaction remain stable during the project phase The desired number is 5 full-time equivalents FTE and a maximum of 30 A gradual expansion plan from March 1 2026 to May 1 2026 at the latest is desired
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by Stadtwerke L beck Group GmbH in Germany. Such a type of tender falls under Customer Relation Management software development services, Customer-care services, within the IT-Software sector, and is listed on Tender Impulse under notice number R 640825.
What are the key dates for this tender?
The notice was published on 18 Dec 2025 and submissions close on 20 Jan 2026. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 72212445, 79342320, which correspond to Customer Relation Management software development services, Customer-care services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Stadtwerke L beck Group GmbH, using the method described in the original tender document, before 20 Jan 2026. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to Stadtwerke L beck Group GmbH. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Germany?
There are currently 27454 live tenders of 511666 total tenders from Germany on Tender Impulse. You can browse them on our Germany tenders page, or save a search combining Germany with CPV codes 72212445, 79342320 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Customer Relation Management software development services, Customer-care services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Customer service support?
The public procurement trends for Customer service support can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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