Kestra Temporary provision of the Kestra Enterprise Edition software including maintenance and support The subject of the public tender is the temporary provision of licenses number 2 instances of the KESTRA Enterprise Edition software for 12 months including associated maintenance and support services by the manufacturer Kestra License conditions The inclusion of license conditions for standard products including software license program versions from manufacturers occurs exclusively with regard to the usage rights regulations and in any case subordinate to the published tender documents contract service description and list of services In concrete terms this means To the extent and to the extent that the manufacturer s license conditions attached to the respective contractor s offer exclusively concern the use of the software license program versions terms of use the BA agrees to the inclusion of these pure terms of use If the manufacturer license conditions contain regulations in particular on the topics of liability release from liability exclusions of liability limitations of liability data protection and contractual penalties or similar concerns expressly no consent is given for inclusion by the BA If the bidder wishes to include manufacturer license conditions these must be submitted to the BA for review at the latest when the offer is submitted In any case these conditions must also be submitted in German The content of the terms of use must not contradict the primary contractual terms of use Should there be any contradictions the contractual provisions apply in accordance with their ranking contractual components priority Software Asset Management SAM of the BA The BA operates software license management This includes careful collection of the data required for this at the time of procurement For a structured and evaluation-friendly overview the BA uses the information provided in the Information on software usage rights form see Appendix 5 of the service description After the contract has been awarded the contractor is obliged to correctly and completely fill out the Information on software usage rights form separately for each product listed in the service list if necessary separately for license types The information transmitted therein must correspond to the information contained in the tender documents in particular the contractual provisions the service description the list of services and the contractor s offer and must not deviate from this Depending on the product and type of license ordered a completed form Information on software usage rights must be sent in electronic form within two weeks of the contract being awarded The recipient address will be announced after the contract has been awarded Software maintenance and support The contractor provides the BA with maintenance and support services from the manufacturer the company KESTRA for the licenses granted for a limited period of time during the service period available The contractor can also be the manufacturer The scope of services is based on the manufacturer s Service Level Agreement The BA includes additions and improvements that appear during the performance period of the product e g through free product updates upgrades patches releases hotfixes with appropriate instructions and migration scripts for error-free integration release version change package immediately and on your own initiative The BA then decides whether these will be used Provision of care and support services within the defined service hours Monday to Friday from 8 00 a m to 6 00 p m public holidays excluded Elimination of errors bugs according to response and recovery times from Chapter 2 2 1 of the service description Response and recovery times run within service hours In the event of an error the necessary log and error files will be provided provided that the BA can ensure that they do not contain any personal or personal information A closely coordinated approach is expected during troubleshooting Providing English-language support to answer questions BA by telephone by email by online portal etc within service hours Type of delivery Delivery is made on demand order The software license keys program statuses etc is delivered electronically For this purpose a delivery period of 5 working days from the order must be adhered to unless a different delivery date is specified in the order A third-party web portal solution is not permitted Further information can be found in the service description

The Federal Employment Agency BA represented by the board represented here by the management of the purchasing division in the BA service house in Germany from Europe region had released this tender for Kestra Temporary provision of the Kestra Enterprise Edition software including maintenance and support The subject of the public tender is the temporary provision of licenses number 2 instances of the KESTRA Enterprise Edition software for 12 months including associated maintenance and support services by the manufacturer Kestra License conditions The inclusion of license conditions for standard products including software license program versions from manufacturers occurs exclusively with regard to the usage rights regulations and in any case subordinate to the published tender documents contract service description and list of services In concrete terms this means To the extent and to the extent that the manufacturer s license conditions attached to the respective contractor s offer exclusively concern the use of the software license program versions terms of use the BA agrees to the inclusion of these pure terms of use If the manufacturer license conditions contain regulations in particular on the topics of liability release from liability exclusions of liability limitations of liability data protection and contractual penalties or similar concerns expressly no consent is given for inclusion by the BA If the bidder wishes to include manufacturer license conditions these must be submitted to the BA for review at the latest when the offer is submitted In any case these conditions must also be submitted in German The content of the terms of use must not contradict the primary contractual terms of use Should there be any contradictions the contractual provisions apply in accordance with their ranking contractual components priority Software Asset Management SAM of the BA The BA operates software license management This includes careful collection of the data required for this at the time of procurement For a structured and evaluation-friendly overview the BA uses the information provided in the Information on software usage rights form see Appendix 5 of the service description After the contract has been awarded the contractor is obliged to correctly and completely fill out the Information on software usage rights form separately for each product listed in the service list if necessary separately for license types The information transmitted therein must correspond to the information contained in the tender documents in particular the contractual provisions the service description the list of services and the contractor s offer and must not deviate from this Depending on the product and type of license ordered a completed form Information on software usage rights must be sent in electronic form within two weeks of the contract being awarded The recipient address will be announced after the contract has been awarded Software maintenance and support The contractor provides the BA with maintenance and support services from the manufacturer the company KESTRA for the licenses granted for a limited period of time during the service period available The contractor can also be the manufacturer The scope of services is based on the manufacturer s Service Level Agreement The BA includes additions and improvements that appear during the performance period of the product e g through free product updates upgrades patches releases hotfixes with appropriate instructions and migration scripts for error-free integration release version change package immediately and on your own initiative The BA then decides whether these will be used Provision of care and support services within the defined service hours Monday to Friday from 8 00 a m to 6 00 p m public holidays excluded Elimination of errors bugs according to response and recovery times from Chapter 2 2 1 of the service description Response and recovery times run within service hours In the event of an error the necessary log and error files will be provided provided that the BA can ensure that they do not contain any personal or personal information A closely coordinated approach is expected during troubleshooting Providing English-language support to answer questions BA by telephone by email by online portal etc within service hours Type of delivery Delivery is made on demand order The software license keys program statuses etc is delivered electronically For this purpose a delivery period of 5 working days from the order must be adhered to unless a different delivery date is specified in the order A third-party web portal solution is not permitted Further information can be found in the service description with tender notice no. 12-25-00393 published on 29 Oct 2025. The tender expired on 26 Nov 2025. This tender is sourced from Vergabe and is eligible for suppliers interested in Software package and information systems, Provision of language courses. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 9974858.