Procurement of services in the it service desk
This tender is from the country of Germany in Europe region. The tender was published by State of Hesse represented by the Hessian Central Office for Data Processing on 23 Oct 2025 for Procurement of services in the it service desk A service partner will be procured for the activities of the IT service desk The IT Service Desk is the central contact for all IT problems IT inquiries from the Hessian state administration and is available to users 24 7 In addition there is system monitoring of procedures and IT infrastructures of the Hessian state administration The following agent types are used to provide services Junior agent General processing of inquiries phone email tickets no IT training required Senior agent IT specialist with expanded tasks e g B Knowledge database maintenance initial solutions on-call service Scope 24 7 service hotlines min 2 junior agents and 6 senior agents and max 4 junior agents and 7 senior agents Standard service hotlines min 2 junior agents at the same time per shift and max 3 junior agents at the same time per shift Customer service hotlines min 2 junior agents and 2 senior agents at the same time per shift and max 3 junior agents and 4 senior agents at the same time per shift. The last date to submit your bid for this tender was 20 Nov 2025. This tender is for the companies specializing in Help-desk and support services, Help-desk services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
State of Hesse represented by the Hessian Central Office for Data Processing
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72253000 : Help-desk and support services
72253100 : Help-desk services
Tender Document Type:
Tender Notice
Tender Description:
Procurement of services in the it service desk A service partner will be procured for the activities of the IT service desk The IT Service Desk is the central contact for all IT problems IT inquiries from the Hessian state administration and is available to users 24 7 In addition there is system monitoring of procedures and IT infrastructures of the Hessian state administration The following agent types are used to provide services Junior agent General processing of inquiries phone email tickets no IT training required Senior agent IT specialist with expanded tasks e g B Knowledge database maintenance initial solutions on-call service Scope 24 7 service hotlines min 2 junior agents and 6 senior agents and max 4 junior agents and 7 senior agents Standard service hotlines min 2 junior agents at the same time per shift and max 3 junior agents at the same time per shift Customer service hotlines min 2 junior agents and 2 senior agents at the same time per shift and max 3 junior agents and 4 senior agents at the same time per shift
Tender Bidding Type:
Tender Notice No:
Tender Document:
- 1 week to go
- 15 Days to go
- More than 15 days to go
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