Procurement of services in the it service desk
The submission deadline for this tender has passed.
Tender Summary
The State of Hesse represented by the Hessian Central Office for Data Processing in Germany from Europe region had released this tender for Procurement of services in the it service desk A service partner will be procured for the activities of the IT service desk The IT Service Desk is the central contact for all IT problems IT inquiries from the Hessian state administration and is available to users 24 7 In addition there is system monitoring of procedures and IT infrastructures of the Hessian state administration The following agent types are used to provide services Junior agent General processing of inquiries phone email tickets no IT training required Senior agent IT specialist with expanded tasks e g B Knowledge database maintenance initial solutions on-call service Scope 24 7 service hotlines min 2 junior agents and 6 senior agents and max 4 junior agents and 7 senior agents Standard service hotlines min 2 junior agents at the same time per shift and max 3 junior agents at the same time per shift Customer service hotlines min 2 junior agents and 2 senior agents at the same time per shift and max 3 junior agents and 4 senior agents at the same time per shift with tender notice no. VG-3000-2025-0088 published on 23 Oct 2025. The tender expired on 20 Nov 2025. This tender is sourced from Vergabe and is eligible for suppliers interested in Help-desk and support services, Help-desk services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 9895329.
Tender Details
Tender NoticeTI Ref: 9895329
Tender Notice No
VG-3000-2025-0088
Tender Organisation
State of Hesse represented by the Hessian Central Office for Data Processing
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
72253000 : Help-desk and support services72253100 : Help-desk services
Tender Source
Vergabe
Tender Document Type
Tender Notice
Tender Deadline
20 Nov 2025 Deadline passed
Tender Description
Procurement of services in the it service desk A service partner will be procured for the activities of the IT service desk The IT Service Desk is the central contact for all IT problems IT inquiries from the Hessian state administration and is available to users 24 7 In addition there is system monitoring of procedures and IT infrastructures of the Hessian state administration The following agent types are used to provide services Junior agent General processing of inquiries phone email tickets no IT training required Senior agent IT specialist with expanded tasks e g B Knowledge database maintenance initial solutions on-call service Scope 24 7 service hotlines min 2 junior agents and 6 senior agents and max 4 junior agents and 7 senior agents Standard service hotlines min 2 junior agents at the same time per shift and max 3 junior agents at the same time per shift Customer service hotlines min 2 junior agents and 2 senior agents at the same time per shift and max 3 junior agents and 4 senior agents at the same time per shift
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by State of Hesse represented by the Hessian Central Office for Data Processing in Germany. Such a type of tender falls under Help-desk and support services, Help-desk services, within the IT-Software sector, and is listed on Tender Impulse under notice number VG-3000-2025-0088.
What are the key dates for this tender?
The notice was published on 23 Oct 2025 and submissions close on 20 Nov 2025. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 72253000, 72253100, which correspond to Help-desk and support services, Help-desk services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to State of Hesse represented by the Hessian Central Office for Data Processing, using the method described in the original tender document, before 20 Nov 2025. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to State of Hesse represented by the Hessian Central Office for Data Processing. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Germany?
There are currently 27454 live tenders of 511666 total tenders from Germany on Tender Impulse. You can browse them on our Germany tenders page, or save a search combining Germany with CPV codes 72253000, 72253100 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Help-desk and support services, Help-desk services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Procurement of services in the it service desk?
The public procurement trends for Procurement of services in the it service desk can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
Explore More Help-desk and support services, Help-desk services Tenders in Germany, Europe Region and Worldwide
Looking for more tenders like this one in Help-desk and support services, Help-desk services? With millions of global procurement opportunities and new tenders added daily, Tender Impulse is your gateway to international and local contracting success. Whether you're targeting the IT-Software sector in Germany, or expanding across regions, we provide live, accurate and relevant updates every day.
Our platform sources tenders from national and local government portals, international development and funding agencies, municipal corporations, state authorities, NGOs, education ministries and public-private partnerships.
Daily Tender Updates Across 190+ Countries
Every day we add hundreds of new RFPs, RFQs, EOIs and contract awards across multiple sectors and geographies. This tender from Germany is just a sample of what's available right now - there are currently 27,454 live Germany tenders to explore.
Search Smarter with CPV and Industry Matching
Each listing is categorised using CPV codes such as 72253000, 72253100, enabling precise filtering by tender type, location, industry, deadline and issuing organisation.
Start Your Tender Journey
Request a free live demo to unlock tenders customised to your sector, country and CPV categories - with alerts, documents and submission support.
