Stadtwerke m llheimstaufen due to implementation and operation of an energy and water management billing system and associated bpo services - 10763661

The Stadtwerke M llheimStaufen GmbH in Germany from Europe region had released this tender for Stadtwerke m llheimstaufen due to implementation and operation of an energy and water management billing system and associated bpo services The subject of the advertised order is the following services to be provided by the contractor in accordance with the contract to be concluded which are specified in more detail with the service description to be submitted as part of the offer phase and the other procurement and contract documents - Initial services o Creation of the detailed concept of the billing system and coordination with the client o Technical implementation including any required characteristics customizing in accordance with the detailed concept o Implementation of interfaces in particular for financial accounting EDM balancing group management materials management Document management system and archiving o Data transfer from the existing system o Training of users and administrators on the client s side o Going live after successful acceptance by the client o Project management - operating phase o Provision of the billing system in a data center to be provided or procured by the contractor including provision of all necessary technical resources for operation corresponding to the operating parameters to be defined Service Level Agreement hereinafter SLA o User support support hotline according to the SLA to be defined o Software maintenance in particular troubleshooting and adaptation itself Changing energy and water management requirements from legislation and regulation in accordance with the SLA to be defined o Further development of the software o Services at the end of the contract The billing system to be procured must reflect all energy and water management processes that are necessary in the energy industry for business operations in accordance with the law and regulations in the market role of supplier as well as in the water supply for business operations in accordance with laws and regulations A high level of automation should be ensured In addition the system must include the following functionalities in particular - Representation of the electricity gas water wastewater and heat divisions - Representation of private and commercial customers as well as SLP RLM load profiles and intelligent metering systems - Billing based on key dates and on a rolling basis - Maintaining the credit and debit energy sub-ledgers - Balance sheet delimitation of consumption quantities In addition the system should include the following functionalities in particular - Customer management processes through basic CRM functionalities - Customer portal and Completion routes The billing system should basically be able to cover the market roles of distribution network operators and metering point operators The billing system is scheduled to be deployed by March 31 2027 go-live BPO services must be provided based on the billing system to be procured In particular these are - Fee notifications water wastewater and billing - Market communication - Management of sub-ledgers including checking of network usage and excess shortage billing The description of the BPO services will probably be based on the standard service list of BEMD e V Federal Association of Energy Market Service Providers The specific BPO services that are the subject of the order are made available with the service description to be submitted as part of the offer phase and the other procurement and contract documents The BPO services must be started with the go-live of the billing system with tender notice no. 06475-25 published on 26 Dec 2025. The tender expired on 26 Jan 2026. This tender is sourced from Vergabe and is eligible for suppliers interested in Billing system, Water Management. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 10763661.