Ticketsystem
Tender Summary
The Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF) in Germany from Europe region has released this tender for Zur Abbildung verschiedener Ticketprozesse benötigt das Landesamt für Finanzen (LfF) ein neues Ticketsystem, welches im landeseigenen Rechenzentrum des LDI betrieben werden muss (On Premise oder in der rlp-Cloud). Mit dem neuen Verfahren soll der bisher eingesetzte SAP SOLUTION MANAGER 7.2 mit dem SP Stack 20 -Stand 11/2025- und das bisher eingesetzte Ticketverfahren Zammad abgelöst werden. In das neue Verfahren sollen zudem auch Tickets aus anderen, nicht SAP-basierenden Bereichen abgebildet werden. Die vollständige Einführung des neuen Ticketsystems (einschließlich der notwendigen Anbindung an Folgesysteme, Abnahmetest und Multiplikatorenschulung) soll dabei bis zum 31.07.2027 erfolgt sein. Eine produktive Nutzung des neuen Ticketsystems muss somit für alle angebundenen Nutzer (auch Nutzer anderer Behörden im Land Rheinland-Pfalz) spätestens ab dem 01.08.2027 gegeben sein. Nähere Einzelheiten können Sie den beigefügten Vergabeunterlagen, insbesondere der Leistungsbeschreibung, Systemumgebung und Vertrag, entnehmen. with tender notice no. 627079-2026 published on 11 Sep 2026. The tender is due to expire on 12 Oct 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Software-related services, Tickets. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 14796189.
Tender Details
Tender NoticeTI Ref: 14796189
Tender Notice No
627079-2026
Tender Organisation
Land Rheinland-Pfalz, vertreten durch das Landesamt für Finanzen (LfF)
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
72260000 : Software-related services22459000 : Tickets
Tender Source
TED Europa
Tender Document Type
Tender Notice
Tender Deadline
12 Oct 2026 30 days left
Tender Description
Zur Abbildung verschiedener Ticketprozesse benötigt das Landesamt für Finanzen (LfF) ein neues Ticketsystem, welches im landeseigenen Rechenzentrum des LDI betrieben werden muss (On Premise oder in der rlp-Cloud). Mit dem neuen Verfahren soll der bisher eingesetzte SAP SOLUTION MANAGER 7.2 mit dem SP Stack 20 -Stand 11/2025- und das bisher eingesetzte Ticketverfahren Zammad abgelöst werden. In das neue Verfahren sollen zudem auch Tickets aus anderen, nicht SAP-basierenden Bereichen abgebildet werden. Die vollständige Einführung des neuen Ticketsystems (einschließlich der notwendigen Anbindung an Folgesysteme, Abnahmetest und Multiplikatorenschulung) soll dabei bis zum 31.07.2027 erfolgt sein. Eine produktive Nutzung des neuen Ticketsystems muss somit für alle angebundenen Nutzer (auch Nutzer anderer Behörden im Land Rheinland-Pfalz) spätestens ab dem 01.08.2027 gegeben sein. Nähere Einzelheiten können Sie den beigefügten Vergabeunterlagen, insbesondere der Leistungsbeschreibung, Systemumgebung und Vertrag, entnehmen.
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by Land Rheinland-Pfalz, vertreten durch das Landesamt fr Finanzen (LfF) in Germany. Such a type of tender falls under Software-related services, Tickets, within the IT-Software sector, and is listed on Tender Impulse under notice number 627079-2026.
What are the key dates for this tender?
The notice was published on 11 Sep 2026 and submissions close on 12 Oct 2026. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 72260000, 22459000, which correspond to Software-related services, Tickets. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Land Rheinland-Pfalz, vertreten durch das Landesamt fr Finanzen (LfF), using the method described in the original tender document, before 12 Oct 2026. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to Land Rheinland-Pfalz, vertreten durch das Landesamt fr Finanzen (LfF). Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Germany?
There are currently 27842 live tenders of 529699 total tenders from Germany on Tender Impulse. You can browse them on our Germany tenders page, or save a search combining Germany with CPV codes 72260000, 22459000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Software-related services, Tickets and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Ticketsystem?
The public procurement trends for Ticketsystem can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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