Provision of maintenance, optimization and upgrade services, as well as user support for the system developed within the framework of the project "Implementation of a Central Document Handling, Routing and Interoperability System with remote digital signatures as well as its Support Mechanism (help desk)"

The MINISTRY OF DIGITAL GOVERNMENT in Greece from Europe region has released this tender for According to the no. 23313 EX 2025 24.06.2026 (ADAM: 26REQ019331309) primary request of the competent service (the Directorate for Support for the Operation of Public Administration Systems), the Ministry of Digital Governance developed and operates the Central System for Electronic Document Circulation (K.S.H.D.E.) through which documents are circulated between public sector bodies, as defined in article 18 of Law 4727/2020 (A'184), and was specialized with the no. 21145 EX 2022 (B'2764) Ministry of Justice on the subject "Operation of the Central System for Electronic Document Circulation (K.S.H.D.E.)". The K.S.H.D.E. was implemented within the framework of the project "Implementation of a Central Document Handling, Routing and Interoperability System with remote signatures as well as its Support mechanism" with the Contract No. 2/2019 (ADAM: 19SYMV004990460), as amended. The K.S.H.D.E. includes: • the central hub for the interconnection of the Electronic Document Management Systems (EDMS) of Public Bodies, • a one-step protocol and flow service addressed to bodies that do not have a local Electronic Document Management System (EDMS-F service), • the application for providing approved digital certificates to public employees, • remote digital document signing applications in Greek and English versions, • a unique QR Code / Unique Identifier generation service and a Validity Check Service, • a special subsystem to cover Government needs for signing documents with digital signatures, • a mechanism for automating the process of integrating new bodies into the system, • a subsystem for exchanging documents with foreign bodies through the KSHDE. • a support portal, • an application for managing support requests Today at the KSHDE 308 public bodies have been interconnected, of which 153 bodies with local SIDE and 155 with the SIDE-F service. During the operation of the K.S.H.I.D.E, approved digital certificates with remote digital signature were made available to public employees: • 102,318 with a validity period from 1-10-2021 to 31-12-2023 • 52,958 with a validity period from 1-1-2024 to 31-12-2026 • 28,577 with a validity period of 3 years from the date of their availability, which is after 2-1-2024. In particular, the K.S.H.D.E project, as a horizontal application, fully covers the organization of correspondence between entities, enabling public sector entities to securely and confidentially circulate, organize, archive and store electronic documents exchanged in files. In addition, based on par. 4 of article 18 of law 4727/2020, the interconnection of Electronic Document Management Systems (EDMS) through the central hub and the transmission of public sector entities' documents through it is mandatory. Consequently, it constitutes the central solution for the interconnection and interoperability of public sector entities.In the context of the new requirements and operational needs for the modernization of the K.S.H.D.E. based on what is defined in article 18 of Law 4727/2020 as in force, to enhance the secure and easier movement of documents between public sector entities other than public enterprises and organizations of Chapter A of Law 3429/2005, the physical object of this contract is the provision of maintenance, optimization and upgrade services, as well as user support for the system developed within the framework of the project "Implementation of a Central Document Movement, Routing and Interoperability System with remote digital signatures as well as its Support Mechanism (help desk)" (hereinafter referred to as "the project"). Specifically, the scope of this contract includes: Phase A': Provision of maintenance services for the subsystems of the K.S.H.D.E project. Phase B': Provision of optimization and upgrade services. Phase C': Provision of user support services. Within the framework of the above PHASES of the contract, the services to be provided are briefly listed: • Maintenance of K.S.H.D.E Crypto Devices – Supply of Digital Certificates • Maintenance of Ready-made Software Licenses • Maintenance of subsystems • Maintenance of the Monitoring Mechanism • Preventive maintenance • Maintenance of the request recording and user support system • Upgrading and optimization of services • Interconnection of the “IRIDA” Electronic Document Management System with K.S.H.D.E. • User support with tender notice no. 672414-2026 published on 07 Oct 2026. The tender is due to expire on 06 Nov 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Software maintenance and repair services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 15297577.