Information system renewal and operation service 36 months

The Directorate-General for Audit of European Funds in Hungary from Europe region has released this tender for IT system renewal and operational services for 36 months The Client's 171-person organization is launching a comprehensive, strategic IT modernization in order to move operations to a cloud-centric, regulated and measurable service model. According to the vision, the vast majority of business services will be developed/operated in a cloud environment; the role of on-premises components is consciously minimized and limited to basic (hygienic) functions only (directory, name resolution, IP allocation, edge connectivity). The solution focuses on identity-driven, Zero Trust security, standardized endpoint management, and central governance. The contracting authority expects the following services to be provided with the content and quality specified in the technical specifications: Service Desk (L1–L3) Device Management (Intune/MDM) Identity and Authorization Management (AD/Entra) Microsoft 365 Collaboration Support Azure Cloud Operation (IaaS/PaaS) Network Operation (LAN/Wi-Fi) Edge Operation (NGFW/RA-VPN) Endpoint and Email Protection Monitoring and Observability MPS (Print Service) Backup and DR Incident and Problem Management Change Management and Release Configuration Management / CMDB Patch and Update Management License and Asset Management Supplier and ISP Management Documentation and Knowledge Base Training and User Maturity Project and Transition Services Governance and Compliance Reporting and Service Review Cost Management (FinOps) The project includes workstations purchased by the contracting authority through a separate public procurement. (portable computers (180 pcs) and monitors (200 pcs)) into the system and ensuring the security of the data connection. After the introduction, the entire system will be operated for 36 months (provided in a corporate environment, Microsoft Azure and On-Prem environment) for a minimum of 5*9 hours within a monthly fee, with the provision of specific SLA levels. The operation also includes the 7*24-hour operation of wired, wireless and data center network devices. During the operation, the provision of 5*9-hour Helpdesk and Desktop support services in a network and Microsoft office infrastructure environment is also expected. The Order is fulfilled entirely as a service. The necessary devices and licenses remain in the management and ownership of the Bidder, the Customer receives the right of use and full administrative access. The Service Provider is responsible for the operability, the performance of replacement and error correction tasks, maintenance, documentation and the provision of reports. A detailed description can be found in the public procurement documents. with tender notice no. 684100-2026 published on 07 Oct 2026. The tender is due to expire on 03 Jan 2027. This tender is sourced from TED Europa and is eligible for suppliers interested in Computer network services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 15268215.