ITSM - BMC Helix Software Implementation & Support - 3490217
The KUWAIT INTEGRATED PETROLEUM INDUSTRIES COMPANY (KIPIC) in Kuwait from Middle East region had released this tender for Procurement Plan are invited for ITSM - BMC Helix Software Implementation & Support The Solution enables [Company] to transition current IT operations from reactive to proactive, which will operate more efficiently and effectively, preventing incidents from occurring and optimizing the use of IT assets. Further, it will help to understand the impact of changes on the end-user state, enable complete end-to-end visibility to all user devices and improve user experience. It will increase end-user satisfaction and enhance productivity. It shall help to review current IT and Service Desk operations, third-party managed service delivery, and enable proactive problem management (eliminating repetitive L1 incidents and faster resolution of L2 and L3 incidents. It shall allow the Company application instance to be provisioned on advanced multi-instance architecture to maintain further High Availability in compliance with the Company Disaster Recovery and Business Continuity Plan. published on 29 Aug 2023. The tender expired on 31 Dec 2023. This tender is sourced from Official Website and is eligible for suppliers interested in Software support services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 3490217.
*The deadline for this tender has passed.
Tender Organisation:
KUWAIT INTEGRATED PETROLEUM INDUSTRIES COMPANY (KIPIC)
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72261000 : Software support services
Tender Document Type:
Tender Notice
Tender Description:
Procurement Plan are invited for ITSM - BMC Helix Software Implementation & Support The Solution enables [Company] to transition current IT operations from reactive to proactive, which will operate more efficiently and effectively, preventing incidents from occurring and optimizing the use of IT assets. Further, it will help to understand the impact of changes on the end-user state, enable complete end-to-end visibility to all user devices and improve user experience. It will increase end-user satisfaction and enhance productivity. It shall help to review current IT and Service Desk operations, third-party managed service delivery, and enable proactive problem management (eliminating repetitive L1 incidents and faster resolution of L2 and L3 incidents. It shall allow the Company application instance to be provisioned on advanced multi-instance architecture to maintain further High Availability in compliance with the Company Disaster Recovery and Business Continuity Plan.
Tender Bidding Type:
Tender Document:
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- 15 Days to go
- More than 15 days to go
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