ICT Service Provider
The submission deadline for this tender has passed.
Tender Summary
The MADA ASSOCIATION in Lebanon from Middle East region had released this tender for Tenders are invited for ICT Service Provider
Closing Date: Thursday, 10. Aug 2023
Intervention Sector(s): Science & Technology
Remuneration range: 1000 to 2000 (USD)
Duration of Contract: 1 Year
The service provider will ensure:
On call-maintenance service (remote support) – Monday through Friday.
Visits every 3 months to the two offices (Beirut and Tripoli), for regular maintenance for all devices.
Key Task and Responsibilities
Troubleshooting Internet connection for desktops, laptops, and Internet when requested
Troubleshooting email access problems (sending/receiving)
Troubleshooting Microsoft Office (Word, Excel, Outlook, PowerPoint)
Troubleshooting printing, scanning and faxing problems
Escalating and coordinating with third party suppliers of hardware when required.
Anti-virus disinfection and data recovery.
Maintenance of hardware.
Software installations, patching and system upgrades.
Provide advice on any technical issues.
System cleaning and checking, provision and verifying of backup data.
Add/change/delete email accounts
Validate backup of electronic data performed through the backup server
Confirm IT purchase requests, confirm and track IT invoices, assist with IT forecasting
Build specifications and design documents for new requested software to improve operations
Assist negotiating terms, contracts, and maintenance with third party suppliers if any
Perform updates of critical patches on servers and critical applications
Perform disk cleanup and systems check on scheduled basis
Ensure appropriate backup of servers and systems
Recover as best as possible systems and data from crashed applications
Recommend failover and disaster recovery procedures were applicable to minimize risk of failure and ensure continuity of business operations while systems are being recovered.
Interested candidates must send the following documents to procurement@mada.org.lb:
Technical offer with the package of services
A financial offer all-inclusive for a year published on 04 Aug 2023. The tender expired on 10 Aug 2023. This tender is sourced from Official Website and is eligible for suppliers interested in IT services: consulting, software development, Internet and support. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 3404388.
Tender Details
Tender NoticeTI Ref: 3404388
Tender Organisation
MADA ASSOCIATION
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
72000000 : IT services: consulting, software development, Internet and support
Tender Document Type
Tender Notice
Tender Deadline
10 Aug 2023 Deadline passed
Tender Description
Tenders are invited for ICT Service Provider
Closing Date: Thursday, 10. Aug 2023
Intervention Sector(s): Science & Technology
Remuneration range: 1000 to 2000 (USD)
Duration of Contract: 1 Year
The service provider will ensure:
On call-maintenance service (remote support) – Monday through Friday.
Visits every 3 months to the two offices (Beirut and Tripoli), for regular maintenance for all devices.
Key Task and Responsibilities
Troubleshooting Internet connection for desktops, laptops, and Internet when requested
Troubleshooting email access problems (sending/receiving)
Troubleshooting Microsoft Office (Word, Excel, Outlook, PowerPoint)
Troubleshooting printing, scanning and faxing problems
Escalating and coordinating with third party suppliers of hardware when required.
Anti-virus disinfection and data recovery.
Maintenance of hardware.
Software installations, patching and system upgrades.
Provide advice on any technical issues.
System cleaning and checking, provision and verifying of backup data.
Add/change/delete email accounts
Validate backup of electronic data performed through the backup server
Confirm IT purchase requests, confirm and track IT invoices, assist with IT forecasting
Build specifications and design documents for new requested software to improve operations
Assist negotiating terms, contracts, and maintenance with third party suppliers if any
Perform updates of critical patches on servers and critical applications
Perform disk cleanup and systems check on scheduled basis
Ensure appropriate backup of servers and systems
Recover as best as possible systems and data from crashed applications
Recommend failover and disaster recovery procedures were applicable to minimize risk of failure and ensure continuity of business operations while systems are being recovered.
Interested candidates must send the following documents to procurement@mada.org.lb:
Technical offer with the package of services
A financial offer all-inclusive for a year
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by MADA ASSOCIATION in Lebanon. Such a type of tender falls under IT services: consulting, software development, Internet and support, within the IT-Software sector, and is listed on Tender Impulse with reference ID 3404388.
What are the key dates for this tender?
The notice was published on 04 Aug 2023 and submissions close on 10 Aug 2023. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 72000000, which correspond to IT services: consulting, software development, Internet and support. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to MADA ASSOCIATION, using the method described in the original tender document, before 10 Aug 2023. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to MADA ASSOCIATION. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Lebanon?
There are currently 351 live tenders of 14681 total tenders from Lebanon on Tender Impulse. You can browse them on our Lebanon tenders page, or save a search combining Lebanon with CPV codes 72000000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the IT services: consulting, software development, Internet and support and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for ICT Service Provider?
The public procurement trends for ICT Service Provider can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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