Case and service design system
This tender is from the country of Norway in Europe region. The tender was published by VESTFOLD COUNTY MUNICIPALITY on 14 Apr 2025 for Vestfold county municipality needs a new agreement for a case and service zone system with start-up in august 2025 the delivery will be delivered as a software as a service saas we want a new system in operation in september 2025 with a gradual phasing in for the various sectors in the county the system will be used by digital services to support all internal processes itil processes and inquiries from end users important processes and functions that should be covered by the system the list are not exhaustive incident process events errors equipment etc problem process change process inventory management handling the student pcs the system should also support other sectors in their organization in their case management both in the case of internal case management and inquiries from the county municipality integrations with existing systems and or tools used today will be an important factor in procurement particularly within integration with m365 microsoft entra id microsoft intune microsoft teams microsoft outllok provider has a cooperation agreement with telemark county municipality through this some common procurement is done and we operate parts of it infrastructure jointly the two counties are two independent legal entities we want telemark county municipality to have an option to contribute the agreement and sign a separate contract with the provider on the same terms that vestfold county municipality gets through the agreement the statement deadline will apply to both county municipalities but the start of contract and implementation at telemark county municipality will be shifted until after vestfold county municipality has been implemented with start -up for telemark by january 2026. The last date to submit your bid for this tender was 12 Apr 2025. This tender is for the companies specializing in Architectural design services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
VESTFOLD COUNTY MUNICIPALITY
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
71220000 : Architectural design services
Tender Document Type:
Tender Notice
Tender Description:
Vestfold county municipality needs a new agreement for a case and service zone system with start-up in august 2025 the delivery will be delivered as a software as a service saas we want a new system in operation in september 2025 with a gradual phasing in for the various sectors in the county the system will be used by digital services to support all internal processes itil processes and inquiries from end users important processes and functions that should be covered by the system the list are not exhaustive incident process events errors equipment etc problem process change process inventory management handling the student pcs the system should also support other sectors in their organization in their case management both in the case of internal case management and inquiries from the county municipality integrations with existing systems and or tools used today will be an important factor in procurement particularly within integration with m365 microsoft entra id microsoft intune microsoft teams microsoft outllok provider has a cooperation agreement with telemark county municipality through this some common procurement is done and we operate parts of it infrastructure jointly the two counties are two independent legal entities we want telemark county municipality to have an option to contribute the agreement and sign a separate contract with the provider on the same terms that vestfold county municipality gets through the agreement the statement deadline will apply to both county municipalities but the start of contract and implementation at telemark county municipality will be shifted until after vestfold county municipality has been implemented with start -up for telemark by january 2026
Tender Bidding Type:
Tender Notice No:
Tender Document:
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