Case and service design system - 7631127
The VESTFOLD COUNTY MUNICIPALITY in Norway from Europe region had released this tender for Vestfold county municipality needs a new agreement for a case and service zone system with start-up in august 2025 the delivery will be delivered as a software as a service saas we want a new system in operation in september 2025 with a gradual phasing in for the various sectors in the county the system will be used by digital services to support all internal processes itil processes and inquiries from end users important processes and functions that should be covered by the system the list are not exhaustive incident process events errors equipment etc problem process change process inventory management handling the student pcs the system should also support other sectors in their organization in their case management both in the case of internal case management and inquiries from the county municipality integrations with existing systems and or tools used today will be an important factor in procurement particularly within integration with m365 microsoft entra id microsoft intune microsoft teams microsoft outllok provider has a cooperation agreement with telemark county municipality through this some common procurement is done and we operate parts of it infrastructure jointly the two counties are two independent legal entities we want telemark county municipality to have an option to contribute the agreement and sign a separate contract with the provider on the same terms that vestfold county municipality gets through the agreement the statement deadline will apply to both county municipalities but the start of contract and implementation at telemark county municipality will be shifted until after vestfold county municipality has been implemented with start -up for telemark by january 2026 with tender notice no. 2025-105912 published on 14 Apr 2025. The tender expired on 12 Apr 2025. This tender is sourced from Doffin and is eligible for suppliers interested in Architectural design services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 7631127.
*The deadline for this tender has passed.
Tender Notice No:
2025-105912
Tender Organisation:
VESTFOLD COUNTY MUNICIPALITY
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
71220000 : Architectural design services
Tender Source:
Doffin
Estimated Budget:
32000000
Tender Document Type:
Tender Notice
Tender Description:
Vestfold county municipality needs a new agreement for a case and service zone system with start-up in august 2025 the delivery will be delivered as a software as a service saas we want a new system in operation in september 2025 with a gradual phasing in for the various sectors in the county the system will be used by digital services to support all internal processes itil processes and inquiries from end users important processes and functions that should be covered by the system the list are not exhaustive incident process events errors equipment etc problem process change process inventory management handling the student pcs the system should also support other sectors in their organization in their case management both in the case of internal case management and inquiries from the county municipality integrations with existing systems and or tools used today will be an important factor in procurement particularly within integration with m365 microsoft entra id microsoft intune microsoft teams microsoft outllok provider has a cooperation agreement with telemark county municipality through this some common procurement is done and we operate parts of it infrastructure jointly the two counties are two independent legal entities we want telemark county municipality to have an option to contribute the agreement and sign a separate contract with the provider on the same terms that vestfold county municipality gets through the agreement the statement deadline will apply to both county municipalities but the start of contract and implementation at telemark county municipality will be shifted until after vestfold county municipality has been implemented with start -up for telemark by january 2026
Tender Bidding Type:
Tender Document:
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