Development of the WSRC’s Online GRM System
The submission deadline for this tender has passed.
Tender Summary
The WATER SECTOR REGULATORY COUNCIL in Palestine from Middle East region had released this tender for Quotation are invited for Development of the WSRC’s Online GRM System.
ABOUT WSRC
The role of the WSRC in the project comes from its mandate as stipulated in the Decree No. 14 for the year 2014 relating to the Water Law, which responsible for monitoring all matters related to the operation of water service providers, with the aim of ensuring water and wastewater service quality and efficiency to consumers in Palestine at affordable prices.
Therefore, the WSRC’s aim through this independent performance monitoring is to increase the overall performance of the water recovery program in Gaza in general and within the Water Banking Program in particular and to build on for further use of tools and modules in other areas in the WB & the GS.
PROJECT BACKGROUND
WSRC has signed an agreement with the ministry of finance in October 2021. This agreement titled: WSRC monitoring program for project name: Water Banking and Adaptation of Agriculture to Climate Change in Northern Gaza (WBAACC), which funded by the AFD.
The WBAACC project is designed and implemented aiming at bringing additional irrigation water in North Gaza through a well-regulated utilization of the NGEST WWTP to the water balance in Gaza and, therefore, increase the resilience of its population and agricultural sector, in the face of climate change.
According to the article 24 of the water law No. 14 for the year 2014, the WSRC is mandated to address complaints of consumers against service providers; Hence, the council proposed intervention on this component includes:
· Setting Grievance Redress Mechanism (GRM);
· Support service providers of water and wastewater;
· Support and discuss with customers to be satisfied on the provided services;
· Follow on with service providers on their handling of received complaints;
· Receive and address complaints;
· Continuous monitoring of complaints systems and reporting;
· Report on complains handling and addressing.
The submission deadline is 02/05/2023 before 2:00 pm. with tender notice no. WBAACC/WSRC/04-2023 published on 20 Apr 2023. The tender expired on 02 May 2023. This tender is sourced from Official Website and is eligible for suppliers interested in Software-related services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 3042154.
Tender Details
Tender NoticeTI Ref: 3042154
Tender Notice No
WBAACC/WSRC/04-2023
Tender Organisation
WATER SECTOR REGULATORY COUNCIL
Tender Sector
Tender Service
Worldwide
Tender Region
Tender Project Location
Tender CPV
72260000 : Software-related services
Tender Document Type
Tender Notice
Tender Deadline
02 May 2023 Deadline passed
Tender Description
Quotation are invited for Development of the WSRC’s Online GRM System.
ABOUT WSRC
The role of the WSRC in the project comes from its mandate as stipulated in the Decree No. 14 for the year 2014 relating to the Water Law, which responsible for monitoring all matters related to the operation of water service providers, with the aim of ensuring water and wastewater service quality and efficiency to consumers in Palestine at affordable prices.
Therefore, the WSRC’s aim through this independent performance monitoring is to increase the overall performance of the water recovery program in Gaza in general and within the Water Banking Program in particular and to build on for further use of tools and modules in other areas in the WB & the GS.
PROJECT BACKGROUND
WSRC has signed an agreement with the ministry of finance in October 2021. This agreement titled: WSRC monitoring program for project name: Water Banking and Adaptation of Agriculture to Climate Change in Northern Gaza (WBAACC), which funded by the AFD.
The WBAACC project is designed and implemented aiming at bringing additional irrigation water in North Gaza through a well-regulated utilization of the NGEST WWTP to the water balance in Gaza and, therefore, increase the resilience of its population and agricultural sector, in the face of climate change.
According to the article 24 of the water law No. 14 for the year 2014, the WSRC is mandated to address complaints of consumers against service providers; Hence, the council proposed intervention on this component includes:
· Setting Grievance Redress Mechanism (GRM);
· Support service providers of water and wastewater;
· Support and discuss with customers to be satisfied on the provided services;
· Follow on with service providers on their handling of received complaints;
· Receive and address complaints;
· Continuous monitoring of complaints systems and reporting;
· Report on complains handling and addressing.
The submission deadline is 02/05/2023 before 2:00 pm.
Tender Bidding Type
Tender Document
Frequently Asked Questions About This Tender
Who has issued this tender, and what is it for?
The tender has been issued by WATER SECTOR REGULATORY COUNCIL in Palestine. Such a type of tender falls under Software-related services, within the IT-Software sector, and is listed on Tender Impulse under notice number WBAACCWSRC04-2023.
What are the key dates for this tender?
The notice was published on 20 Apr 2023 and submissions close on 02 May 2023. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
Which CPV codes apply to this tender?
It is classified under CPV codes 72260000, which correspond to Software-related services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to WATER SECTOR REGULATORY COUNCIL, using the method described in the original tender document, before 02 May 2023. Tender Impulse provides complete assistance in submitting all bids posted on its website.
How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to WATER SECTOR REGULATORY COUNCIL. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
How can I find more tenders like this in Palestine?
There are currently 453 live tenders of 5995 total tenders from Palestine on Tender Impulse. You can browse them on our Palestine tenders page, or save a search combining Palestine with CPV codes 72260000 - we will then email you every new match on the day it is published.
How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
Is this tender beneficial for me?
The procurement is applicable to companies in the Software-related services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
What is the procurement trend for Development of the WSRCs Online GRM System?
The public procurement trends for Development of the WSRCs Online GRM System can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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