Delivery of a comprehensive debt collection management and service system for the Municipal Transport Company in Bielsko-Biała Sp. z o.o.

The Miejski Zakład Komunikacyjny in Bielsku-Białej sp. z o.o. in Poland from Europe region has released this tender for The subject of the contract is the delivery of a comprehensive management and debt collection system for the Municipal Transport Company in Bielsko-Biała Sp. z o.o. I) The basic scope of the contract includes: 1. Development and submission to the Ordering Party of pre-implementation analysis studies and other accompanying work necessary to implement the project, such as analytical work, design work, and documentation. 2. Development and implementation of a comprehensive management and debt collection system for the Municipal Transport Company. The delivered system is to provide a complete solution for civil debt collection, including amicable, judicial, and enforcement (bailiff) debt collection modules. 3. Development and implementation of a management system for Control Devices and Controllers. 4. Granting a perpetual license to the Ordering Party for the Platform. 5. Delivery of 11 Control Devices with an application for ticket control and generating additional fees (with the option of printing with the payment method (transfer) indicated) and paying fees using Payment Cards, BLIK and other payment instruments. SIM cards will be provided by the Ordering Party. At the system design stage, the parties will agree on the target solutions: based on a dedicated APN or a set VPN tunnel. 6. The Contractor will provide, during the implementation period and during the period of providing payment services (on Control Devices, in the scope of paying an additional fee for missing tickets/authorizations) and service services (maintenance period), the full cloud computing infrastructure and licenses necessary to use cloud services to operate the Platform. 7. System operation during the maintenance period (including warranty inspections, costs of maintaining a dedicated SMS gateway, costs resulting from the agreement with the Settlement Agent) for an agreed number of months. 8. Obligation to transfer (migrate) passenger data from the currently operating debt collection system to the new system. The migration should be carried out in a way that ensures completeness The transferred data must be transferred, ensuring the ability to make corrections (during and after the migration process) and changes to the data, or delete data, e.g., outdated lines, streets, etc., during the migration process. The final migration process should be preceded by a test migration(s) to verify the correctness and completeness of the process. Currently, the Ordering Party uses Municom software from PZI TARAN sp. z o. o. (R&G PLUS Sp. z o. o. Group). The database environment is based on the DB2 engine and is hosted on the Ordering Party's local server. All access to the environment will be granted to the Contractor after signing the contract. 9. The Contractor must provide access to a fully functional System, enabling the Ordering Party to conduct verification and acceptance in an environment reflecting production conditions (training and testing environment). 10.Training of System users indicated by the Ordering Party. [System maintenance and warranty conditions] 11. The Contractor shall provide, for a period of 36 to 60 months (according to the offer evaluation criterion), services in relation to the software and all components delivered as part of: 11.1. maintaining the System for debt collection during the warranty period, 11.2. providing a warranty and technical support for the System, 11.3. providing maintenance services and removing defects, faults and errors of the System during the warranty period, 11.4. bearing the costs of maintaining a dedicated SMS gateway for sending messages from Control Devices (payment requests), 11.5. Provision of programming support services during the term of the contract in an agreed number of man-hours, 12. The Contractor shall bear the costs of system operation during the maintenance period (including warranty inspections, communication costs for an agreed number of months). II. The scope of the OPTION RIGHT includes: delivery of additional Control Devices in a number not exceeding 10 pieces, which will be identical in terms of all features and functionalities to the Control Devices delivered under the basic scope of the contract. Detailed provisions regarding the activation of the option right are included in the draft provisions of the contract, i.e. Appendix No. 1 to the SWZ. with tender notice no. 686934-2026 published on 06 Oct 2026. The tender is due to expire on 15 Oct 2026. This tender is sourced from TED Europa and is eligible for suppliers interested in Loan brokerage services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 15265836.