Telephone assistance service 24h (Contact Center): Technical Incidents Management. Connection and interaction with customer relationship management platform (CRM). Connection and interaction with platform for supervision, control and data acquisition (SCADA). Connection and interaction with Meypar platform for ticket management and access control. Preparation of reports on the quality of service, call traffic and others. Performance indicators. Recording of calls and transfer of these to SUMEM S.L. Conduct satisfaction surveys. The contracting company will have to carry out the services described in the previous list for 24 hours, 365 days a year.
This tender is from the country of Spain in Europe region. The tender was published by Urban Services of the Masnou, Municipal Company, SL on 30 Jun 2025 for Telephone assistance service 24h (Contact Center): Technical Incidents Management. Connection and interaction with customer relationship management platform (CRM). Connection and interaction with platform for supervision, control and data acquisition (SCADA). Connection and interaction with Meypar platform for ticket management and access control. Preparation of reports on the quality of service, call traffic and others. Performance indicators. Recording of calls and transfer of these to SUMEM S.L. Conduct satisfaction surveys. The contracting company will have to carry out the services described in the previous list for 24 hours, 365 days a year.. The last date to submit your bid for this tender was 15 Jul 2025. This tender is for the companies specializing in Maintenance services of telecommunications equipment, Telephone network maintenance services, Telephone operator services and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
Urban Services of the Masnou, Municipal Company, SL
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
50330000 : Maintenance services of telecommunications equipment
50334110 : Telephone network maintenance services
79511000 : Telephone operator services
Tender Document Type:
Tender Notice
Tender Description:
Telephone assistance service 24h (Contact Center): Technical Incidents Management. Connection and interaction with customer relationship management platform (CRM). Connection and interaction with platform for supervision, control and data acquisition (SCADA). Connection and interaction with Meypar platform for ticket management and access control. Preparation of reports on the quality of service, call traffic and others. Performance indicators. Recording of calls and transfer of these to SUMEM S.L. Conduct satisfaction surveys. The contracting company will have to carry out the services described in the previous list for 24 hours, 365 days a year.
Tender Bidding Type:
Tender Notice No:
Tender Document:
- 1 week to go
- 15 Days to go
- More than 15 days to go
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