RFI-Centralized Contact Center - 7669822
The Abu Dhabi Heritage Authority- in UAE from Middle East region had released this tender for Abu Dhabi Heritage Authority (AHA) is looking proposals from qualified vendors to implement and manage a centralized contact center solution based on Microsoft Dynamics 365. The primary goal is to enhance our customer service capabilities, improve operational efficiency, and deliver seamless, multi-channel support across our customer base. This solution should be scalable, integrated, and aligned with best practices for customer engagement, service quality, and operational excellence. The vendor will be responsible for not only setting up the system but also providing ongoing management, monitoring, and optimization services. with tender notice no. 6579936-adgpg_gov published on 16 Apr 2025. The tender expired on 22 Apr 2025. This tender is sourced from Abu Dhabi Procurement Gate and is eligible for suppliers interested in Contact management software package, Customer Relation Management software package, Contact management software development services, Call centre. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 7669822.
*The deadline for this tender has passed.
Tender Notice No:
6579936-adgpg_gov
Tender Organisation:
Abu Dhabi Heritage Authority-
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
48333000 : Contact management software package
48445000 : Customer Relation Management software package
72212333 : Contact management software development services
79512000 : Call centre
Tender Source:
Abu Dhabi Procurement Gate
Tender Document Type:
Tender Notice
Tender Description:
Abu Dhabi Heritage Authority (AHA) is looking proposals from qualified vendors to implement and manage a centralized contact center solution based on Microsoft Dynamics 365. The primary goal is to enhance our customer service capabilities, improve operational efficiency, and deliver seamless, multi-channel support across our customer base. This solution should be scalable, integrated, and aligned with best practices for customer engagement, service quality, and operational excellence. The vendor will be responsible for not only setting up the system but also providing ongoing management, monitoring, and optimization services.
Tender Bidding Type:
Tender Document:
- 1 week to go
- 15 Days to go
- More than 15 days to go
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