RFI-Centralized Contact Center
This tender is from the country of UAE in Middle East region. The tender was published by Abu Dhabi Heritage Authority- on 16 Apr 2025 for Abu Dhabi Heritage Authority (AHA) is looking proposals from qualified vendors to implement and manage a centralized contact center solution based on Microsoft Dynamics 365. The primary goal is to enhance our customer service capabilities, improve operational efficiency, and deliver seamless, multi-channel support across our customer base. This solution should be scalable, integrated, and aligned with best practices for customer engagement, service quality, and operational excellence. The vendor will be responsible for not only setting up the system but also providing ongoing management, monitoring, and optimization services.. The last date to submit your bid for this tender was 22 Apr 2025. This tender is for the companies specializing in Contact management software package, Customer Relation Management software package, Contact management software development services, Call centre and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
Abu Dhabi Heritage Authority-
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
48333000 : Contact management software package
48445000 : Customer Relation Management software package
72212333 : Contact management software development services
79512000 : Call centre
Tender Document Type:
Tender Notice
Tender Description:
Abu Dhabi Heritage Authority (AHA) is looking proposals from qualified vendors to implement and manage a centralized contact center solution based on Microsoft Dynamics 365. The primary goal is to enhance our customer service capabilities, improve operational efficiency, and deliver seamless, multi-channel support across our customer base. This solution should be scalable, integrated, and aligned with best practices for customer engagement, service quality, and operational excellence. The vendor will be responsible for not only setting up the system but also providing ongoing management, monitoring, and optimization services.
Tender Bidding Type:
Tender Notice No:
Tender Document:
- 1 week to go
- 15 Days to go
- More than 15 days to go
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