AMC Enterprise Services Bus (ESB) Redhat & Oracle (Renewal)

The DUBAI ELECTRICITY & WATER AUTHORITY (DEWA) in United Arab Emirates from Middle East region had released this tender for Quotation are invited for AMC Enterprise Services Bus (ESB) Redhat & Oracle (Renewal). KINDLY CHECK THE ATTACHED RFP. NO. PRODUCT DESCRIPTION QTY. 1 ANNUAL MAINTENANCE CONTRACT (AMC) FOR ENTERPRISE SERVICES BUS (ESB) R EDHAT & ORACLE (RENEWAL) 1 RENEWAL COVERED THE FOLLOWING: # TP-OTSD ESB ENVIRONMENT O THE TECHNICAL SCOPE IS DIVIDED INTO TWO TECHNI CAL AREAS, NAMELY: # OPERATING SYSTEM # RED HAT ENTERPRISE LINUX # DATABASE APPLICATION # ORACLE 19C DATABASE AND REAL APPLICATION C LUSTERING O THE TECHNICAL SCOPE SHOULD COVER INSTALLATION, CONFIGURATION, MIGRATION, AND SUPPORT OF MULTIPLE ENVIRONMENTS: # DEVELOP MENT # TEST / SIT / QAT / UAT ENVIRONMENT # PRODUCTION ENVIRONMENT # SCOPE OF WORK [OPERATING SYSTE]: O INSTALL / MANAGE THE OPERATI NG SYSTEM O CONFIGURE/RECONFIGURE OPERATING SYSTEM KERNEL PARAMETERS AS AND WHEN NEEDED O CONFIGURE/RECONFIGURE THE HANG CHECK-TIMER OR INTERCONNECT HEARTBEAT MODULE O MANAGE / CREATE OPERATING SYSTEM USER GROUPS AND USERS AS AND WHEN NEEDED O MANAGE / CREATE AND CONFIGURE SHARED STORAGE DEVICES AS AND WHEN NEEDED O INSTALL AND CONFIGURE RAW PARTITIONS OR ORACLE CLUSTER FILE SYSTEM AS AND WHEN NEEDED # SCOPE OF WORK [DATABASE]: O MANAGE CURRENT ORACLE VERSION 19C O ROUTINE MONITORING AND HEALTH CHECK O IMPLEMENT SECURITY M EASURES FOR THE DATABASE SYSTEM AS PER POLICY AND SECURITY MEASURES O TROUBLESHOOT THE DATABASE ISSUES ON DEMAND BASED ON SLA, AVAIL ABLE TO CALLS 24X7 FOR P1 O ASSIST CLONING PROCESSES O PATCHING APPLICATIONS AND DATABASES AS AND WHEN REQUIRED O MONITOR BACKUP AND MAINTAIN LOGS O IMPLEMENTING 8 HOURS X 5 DAYS A WEEK PRODUCTION SUPPORT PROCEDURES O CREATING DATABASE USERS AND MAINTAINING PASSWO RD RIGHTS O BACKUP AND RECOVERY FOR CLONING O PERFORMANCE TUNING OF LOAD BALANCING O MANAGE RMAN, HOT OR COLD BACKUPS DEPENDING ON T HE POLICY REQUIREMENTS O MONITORING DATABASE USING OEM AND CUSTOM SCRIPTS O DATABASE LOCK, SPACE MANAGEMENT, EXPORT, AND IMPORT OF T HE DATABASE ON-DEMAND REQUIREMENTS. O PROVIDING LEVEL 2 SUPPORT TO RESOLVE HIGH-PRIORITY PRODUCTION AND SUPPORT ISSUES O VISIT ONSIT E TO DO HEALTH CHECKS AND MAINTENANCE ACTIVITIES O PERFORM DATA LOADS O PERFORM INDEX BUILDS O CREATE STANDBY/ORACLE DATA GUARD ENVI RONMENTS O PROVIDE USER MANUALS FOR DEPLOYMENT O INSTALL AND CONFIGURE PERFORMANCE MONITORING UTILITIES, SUCH AS # ORACLE ENTERPRISE MANAGER GRID CONTROL # RAC SYSTEM TESTING THE SUPPLIER SHOULD AGREE TO FOLLOW THE TERMS AND CONDITIONS: O THE CONTRACTOR SHOULD HAV E A LOCAL PRESENCE IN THE UAE. O THE CONTRACTOR SHOULD PROVIDE TECHNICAL AND ONSITE SUPPORT. O THE TECHNICIANS APPOINTED BY THE CONT RACTOR SHOULD FOLLOW STANDARD SAFETY PROCEDURES DURING MAINTENANCE, CONFIGURATION, TESTING, AND TROUBLESHOOTING. O THE CONTRACTOR SH OULD MAINTAIN SLS (SERVICE LOG SHEET) FOR EVERY CALL THE APPOINTED TECHNICAL TEAM ATTENDS. O THE CONTRACTOR SHOULD PROVIDE INFORMATI ON ABOUT ANY SECURITY VULNERABILITIES RELATED TO THE PRODUCT AND PROVIDE COUNTERMEASURES. O THE CONTRACTOR SHOULD PROVIDE RECOMMENDA TIONS ON THE DESIGN AND IMPLEMENTATIONS WHENEVER NECESSARY. O MORO SHOULD PROVIDE A SINGLE POINT OF CONTACT. FOR FURTHER CLARIFICATI ON, DON'T HESITATE TO GET IN TOUCH WITH THE FOLLOWING STAFF: EMAIL: YOUSUF.ALSHAIBA@DEWA.GOV.AE KHAN.TAHSEEN@DEWA.GOV.AE Qty: 1 AMC Enterprise Services Bus (ESB) Redhat & Oracle (Renewal) STANDARD TERMS & CONDITIONS 1) Prices should be 'DDP' delivery duty paid at DEWA stores. 2) Quotation to be submitted only in local currency U.A.E Dirhams 3) DEWA Standard payment terms is '30 days credit' from the date of acceptance of material 4) No DEWA staff or his or her relatives up to third degree should have ownership or partnership in your company, and your participation in DEWA tenders / RFQs should not constitute a Conflict or perceived Conflict of Interest. with tender notice no. 2332300871 published on 12 Apr 2023. The tender expired on 14 Apr 2023. This tender is sourced from Official Website and is eligible for suppliers interested in Software-related services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 3012629.