Support and Enhancement Services-Digital Services Platform - 2949316
The ENVIRONMENT AGENCY - ABU DHABI in United Arab Emirates from Middle East region had released this tender for Tenders are invited for Support and Enhancement Services-Digital Services Platform. BIDDING OPENS ON: 23 February 2023 DUE ON: 2 May 2023 The broad areas for the project will include the operations, support and enhancement of existing Digital Services Platform across the following ‘Service Portfolio’ which consists of following services:· Environmental Licensing of Groundwater Wells Drilling and Use· Registration of an Environmental Consultancy Office· Environmental License for Development and Infrastructure Projects· Environmental License for Hazardous Materials Stores· Environmental License for Industrial Facilities· Fishing Permits and Licenses· Recreational Fishing Licenses· Aquaculture License· Environmental License for Commercial Facilities· Clearance Certificate for EAD Properties Damage on Main Road· Environmental License for Animal Production Farms· Permits for Native Trees Plantation and TranslocationThe Second Party shall provide following activities to ensure availability and utilization of Digital Services solutions.· Measure, monitor, report and improve Service Levels· Ensure 24X7 availability · Administration of application platform and components· Security administration · Liaison and escalation of issues to third party like application vendors, integration partners · Log, track, monitor & escalate user and system issues (Follow EAD’s request fulfillment, incident, and problem management process)· Facilitate the identification and resolution of integration issues by working with EAD’s IT and TAMM portal· Application, Database & Patching release levels must be kept at either principal’s certified version levels or versions approved by EAD. Assist EAD IT Team with application testing during server OS and component patching · Maintain Application system configuration settings and profile options· Provide L1 support by on-site resource, this resource is expected to be multi-skilled and dedicated to EAD.· Application user security administration (not limited to but including user privilege matrix)· Change initiation proposals for enhancement and modification in solution· Develop customizations including reports, alerts, workflows, procedures, views, and utilization methods of query tools· Assist EAD IT team with business continuity configuration and testing for disaster recovery of the application· Enhancement services to include requirement gathering, design, development, testing and go-live as per release process.PROPOSED DURATIONThe duration of the proposed contract will be for a total of 5 years (03 Years as main and additional 2 years as optional) with tender notice no. DOC203382639 published on 27 Mar 2023. The tender expired on 02 May 2023. This tender is sourced from Official Website and is eligible for suppliers interested in Software-related services. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 2949316.
*The deadline for this tender has passed.
Tender Notice No:
DOC203382639
Tender Organisation:
ENVIRONMENT AGENCY - ABU DHABI
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72260000 : Software-related services
Tender Document Type:
Tender Notice
Tender Description:
Tenders are invited for Support and Enhancement Services-Digital Services Platform. BIDDING OPENS ON: 23 February 2023 DUE ON: 2 May 2023 The broad areas for the project will include the operations, support and enhancement of existing Digital Services Platform across the following ‘Service Portfolio’ which consists of following services:· Environmental Licensing of Groundwater Wells Drilling and Use· Registration of an Environmental Consultancy Office· Environmental License for Development and Infrastructure Projects· Environmental License for Hazardous Materials Stores· Environmental License for Industrial Facilities· Fishing Permits and Licenses· Recreational Fishing Licenses· Aquaculture License· Environmental License for Commercial Facilities· Clearance Certificate for EAD Properties Damage on Main Road· Environmental License for Animal Production Farms· Permits for Native Trees Plantation and TranslocationThe Second Party shall provide following activities to ensure availability and utilization of Digital Services solutions.· Measure, monitor, report and improve Service Levels· Ensure 24X7 availability · Administration of application platform and components· Security administration · Liaison and escalation of issues to third party like application vendors, integration partners · Log, track, monitor & escalate user and system issues (Follow EAD’s request fulfillment, incident, and problem management process)· Facilitate the identification and resolution of integration issues by working with EAD’s IT and TAMM portal· Application, Database & Patching release levels must be kept at either principal’s certified version levels or versions approved by EAD. Assist EAD IT Team with application testing during server OS and component patching · Maintain Application system configuration settings and profile options· Provide L1 support by on-site resource, this resource is expected to be multi-skilled and dedicated to EAD.· Application user security administration (not limited to but including user privilege matrix)· Change initiation proposals for enhancement and modification in solution· Develop customizations including reports, alerts, workflows, procedures, views, and utilization methods of query tools· Assist EAD IT team with business continuity configuration and testing for disaster recovery of the application· Enhancement services to include requirement gathering, design, development, testing and go-live as per release process.PROPOSED DURATIONThe duration of the proposed contract will be for a total of 5 years (03 Years as main and additional 2 years as optional)
Tender Bidding Type:
Tender Document:
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Common Questions About This Tender
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Who has issued this tender, and what is it for?
The tender has been issued by ENVIRONMENT AGENCY - ABU DHABI in United Arab Emirates. Such a type of tender falls under Software-related services, within the Information Technology sector, and is listed on Tender Impulse under notice number DOC203382639.
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What are the key dates for this tender?
The notice was published on 27 Mar 2023 and submissions close on 02 May 2023. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
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Which CPV codes apply to this tender?
It is classified under CPV codes 72260000, which correspond to Software-related services. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
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Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to ENVIRONMENT AGENCY - ABU DHABI, using the method described in the original tender document, before 02 May 2023. Tender Impulse provides complete assistance in submitting all bids posted on its website.
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Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to ENVIRONMENT AGENCY - ABU DHABI. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
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How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
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Is this tender beneficial for me?
The procurement is applicable to companies in the Software-related services and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
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What is the Procurement trend for Support and Enhancement Services-Digital Services Platform?
The public procurement trends for Support and Enhancement Services-Digital Services Platform can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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