Development and Implementation of a WfMS for IERs
This tender is from the country of USA in Americas region. The tender was published by Department of General Services on 26 Nov 2025 for The Pennsylvania Insurance Department PID seeks a qualified Contractor to design develop test and implement a Salesforce-based vendor-hosted Workflow Management System WfMS for the Health Coverage Access Administration and Appeals HCA3 Bureau The system will automate and streamline the management of Independent External Reviews IERs for consumers and members of commercial insurance Managed Care Organizations MCOs and Independent Review Organizations IROs The new Salesforce solution will replace the current manual SharePoint and Excel-based process improving efficiency security scalability and accuracy in handling IER cases The Contractor will be responsible for system implementation hosting and ongoing maintenance and support PID prefers an agile development approach though hybrid or vendor-defined methodologies are acceptable Use the following text for RFPs only Please click here to view the list of solicitations All Offerors are required to create a user profile within our JAGGAER portal Please click here to go to the portal PROPOSALS WILL ONLY BE ACCEPTED ELECTRONICALLY THROUGH JAGGAER Technical support is available via Jaggaer at JAGGAER Support JAGGAER Support or 800 233-1121. The last date to submit your bid for this tender is 12 Jan 2026. This tender is for the companies specializing in Development of transaction processing and custom software, workflow software and similar sectors.
Tender Organisation:
Department of General Services
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
72232000 : Development of transaction processing and custom software
48900001 : workflow software
Tender Document Type:
Tender Notice
Tender Description:
The Pennsylvania Insurance Department PID seeks a qualified Contractor to design develop test and implement a Salesforce-based vendor-hosted Workflow Management System WfMS for the Health Coverage Access Administration and Appeals HCA3 Bureau The system will automate and streamline the management of Independent External Reviews IERs for consumers and members of commercial insurance Managed Care Organizations MCOs and Independent Review Organizations IROs The new Salesforce solution will replace the current manual SharePoint and Excel-based process improving efficiency security scalability and accuracy in handling IER cases The Contractor will be responsible for system implementation hosting and ongoing maintenance and support PID prefers an agile development approach though hybrid or vendor-defined methodologies are acceptable Use the following text for RFPs only Please click here to view the list of solicitations All Offerors are required to create a user profile within our JAGGAER portal Please click here to go to the portal PROPOSALS WILL ONLY BE ACCEPTED ELECTRONICALLY THROUGH JAGGAER Technical support is available via Jaggaer at JAGGAER Support JAGGAER Support or 800 233-1121
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Tender Notice No:
Tender Document:
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