Outsourced contact center services for nyc - 13016972
The Information Technology and Telecommunications DOITT in USA from Americas region had released this tender for The NYC Office of Technology and Innovation the City or Agency is seeking an appropriately qualified and experienced vendor to provide comprehensive contact center solutions for New York City 311 NYC311 the City s vital non-emergency customer service platform NYC311 connects residents businesses and visitors to government services and information across multiple communication channels The requirements of this solicitation and any awarded contract include delivery of a high-quality customer service on a 24 7 365 basis This Request for Proposals RFP is released through PASSPort New York City s online procurement portal Responses to this RFP must be submitted via PASSPort To access the RFP RFx vendors should visit the PASSPort Public Portal To reach the Public Portal visit the following site https www nyc gov site mocs passport about-passport page then click on the rectangle captioned Procurement Navigator whereupon you will arrive at the Portal To quickly locate the RFP RFx insert the following EPIN 85826P0001 into the Keyword search field then click Search In order to respond to the RFP RFx vendors must create an account within the PASSPort system if they have not already done so This RFP will not include a pre-proposal conference The deadline for the submission of questions is June 10 2026 The proposal due date submission via PASSPort is July 2 2026 by 2 00 p m EDT All inquiries regarding this RFP must be submitted to the Agency Contact through the PASSPort Discussion Forum Need help or have a question regarding PASSPort Submit an inquiry to the MOCS Service Desk https mocssupport atlassian net servicedesk customer portal 8 with tender notice no. 20260518023 published on 26 May 2026. The tender expired on 02 Jul 2026. This tender is sourced from City Record NYC and is eligible for suppliers interested in Call centre. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 13016972.
*The deadline for this tender has passed.
Tender Notice No:
20260518023
Tender Organisation:
Information Technology and Telecommunications DOITT
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
79512000 : Call centre
Tender Source:
City Record NYC
Tender Document Type:
Tender Notice
Tender Description:
The NYC Office of Technology and Innovation the City or Agency is seeking an appropriately qualified and experienced vendor to provide comprehensive contact center solutions for New York City 311 NYC311 the City s vital non-emergency customer service platform NYC311 connects residents businesses and visitors to government services and information across multiple communication channels The requirements of this solicitation and any awarded contract include delivery of a high-quality customer service on a 24 7 365 basis This Request for Proposals RFP is released through PASSPort New York City s online procurement portal Responses to this RFP must be submitted via PASSPort To access the RFP RFx vendors should visit the PASSPort Public Portal To reach the Public Portal visit the following site https www nyc gov site mocs passport about-passport page then click on the rectangle captioned Procurement Navigator whereupon you will arrive at the Portal To quickly locate the RFP RFx insert the following EPIN 85826P0001 into the Keyword search field then click Search In order to respond to the RFP RFx vendors must create an account within the PASSPort system if they have not already done so This RFP will not include a pre-proposal conference The deadline for the submission of questions is June 10 2026 The proposal due date submission via PASSPort is July 2 2026 by 2 00 p m EDT All inquiries regarding this RFP must be submitted to the Agency Contact through the PASSPort Discussion Forum Need help or have a question regarding PASSPort Submit an inquiry to the MOCS Service Desk https mocssupport atlassian net servicedesk customer portal 8
Tender Bidding Type:
Tender Document:
- 1 week to go
- 15 Days to go
- More than 15 days to go
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Common Questions About This Tender
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Who has issued this tender, and what is it for?
The tender has been issued by Information Technology and Telecommunications DOITT in USA. Such a type of tender falls under Call centre, within the IT-Software Tenders sector, and is listed on Tender Impulse under notice number 20260518023.
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What are the key dates for this tender?
The notice was published on 26 May 2026 and submissions close on 02 Jul 2026. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
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Which CPV codes apply to this tender?
It is classified under CPV codes 79512000, which correspond to Call centre. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
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Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Information Technology and Telecommunications DOITT, using the method described in the original tender document, before 02 Jul 2026. Tender Impulse provides complete assistance in submitting all bids posted on its website.
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How do I get the bid documents and participation details?
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to Information Technology and Telecommunications DOITT. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
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How can I find more tenders like this in USA?
There are currently 18487 live tenders of 618143 total tenders from USA on Tender Impulse. You can browse them on our USA tenders page, or save a search combining USA with CPV codes {full_cpv_codes} - we will then email you every new match on the day it is published.
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How to prepare for this bid?
Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
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Is this tender beneficial for me?
The procurement is applicable to companies in the Call centre and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
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What is the Procurement trend for Outsourced contact center services for nyc?
The public procurement trends for Outsourced contact center services for nyc can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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