Outsourced contact center services for nyc - 13016972
This tender is from the country of USA in Americas region. The tender was published by Information Technology and Telecommunications DOITT on 26 May 2026 for The NYC Office of Technology and Innovation the City or Agency is seeking an appropriately qualified and experienced vendor to provide comprehensive contact center solutions for New York City 311 NYC311 the City s vital non-emergency customer service platform NYC311 connects residents businesses and visitors to government services and information across multiple communication channels The requirements of this solicitation and any awarded contract include delivery of a high-quality customer service on a 24 7 365 basis This Request for Proposals RFP is released through PASSPort New York City s online procurement portal Responses to this RFP must be submitted via PASSPort To access the RFP RFx vendors should visit the PASSPort Public Portal To reach the Public Portal visit the following site https www nyc gov site mocs passport about-passport page then click on the rectangle captioned Procurement Navigator whereupon you will arrive at the Portal To quickly locate the RFP RFx insert the following EPIN 85826P0001 into the Keyword search field then click Search In order to respond to the RFP RFx vendors must create an account within the PASSPort system if they have not already done so This RFP will not include a pre-proposal conference The deadline for the submission of questions is June 10 2026 The proposal due date submission via PASSPort is July 2 2026 by 2 00 p m EDT All inquiries regarding this RFP must be submitted to the Agency Contact through the PASSPort Discussion Forum Need help or have a question regarding PASSPort Submit an inquiry to the MOCS Service Desk https mocssupport atlassian net servicedesk customer portal 8. The last date to submit your bid for this tender is 02 Jul 2026. This tender is for the companies specializing in Call centre and similar sectors. Tender Impulse ID: 13016972.
Tender Organisation:
Information Technology and Telecommunications DOITT
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
79512000 : Call centre
Tender Document Type:
Tender Notice
Tender Description:
The NYC Office of Technology and Innovation the City or Agency is seeking an appropriately qualified and experienced vendor to provide comprehensive contact center solutions for New York City 311 NYC311 the City s vital non-emergency customer service platform NYC311 connects residents businesses and visitors to government services and information across multiple communication channels The requirements of this solicitation and any awarded contract include delivery of a high-quality customer service on a 24 7 365 basis This Request for Proposals RFP is released through PASSPort New York City s online procurement portal Responses to this RFP must be submitted via PASSPort To access the RFP RFx vendors should visit the PASSPort Public Portal To reach the Public Portal visit the following site https www nyc gov site mocs passport about-passport page then click on the rectangle captioned Procurement Navigator whereupon you will arrive at the Portal To quickly locate the RFP RFx insert the following EPIN 85826P0001 into the Keyword search field then click Search In order to respond to the RFP RFx vendors must create an account within the PASSPort system if they have not already done so This RFP will not include a pre-proposal conference The deadline for the submission of questions is June 10 2026 The proposal due date submission via PASSPort is July 2 2026 by 2 00 p m EDT All inquiries regarding this RFP must be submitted to the Agency Contact through the PASSPort Discussion Forum Need help or have a question regarding PASSPort Submit an inquiry to the MOCS Service Desk https mocssupport atlassian net servicedesk customer portal 8
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Tender Notice No:
Tender Document:
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