The Bangladesh Telecommunication Regulatory Commission in Bangladesh from Asian region had released this tender for The consultant’s duties and responsibilities will include but not necessarily be limited to the following (Details are specified in the TOR) (a) Receiver user complaints about telecom services through inbound calls and emails. (b) Insight capture in CRM from Complaint box of BTRC web site (c) Escalate complaints from BTRC Web Box and Call Center to respective MNOs’ through CRM. (d) Customer query, services and complaints management. (e) Social media and Website Chat Bot integration to redirect complaints to BTRC Complain Box. (f) IVR based Smart link for customers to register complaints through IVR and Complain Management box. (g) 24/7 Service Hour (Per Day):- Government Holidays- 63 Hours(08 Seat) & General day-78 Hours(10 Seats). (h) Delivery of report on a daily, weekly, monthly, Quarterly & yearly basis as per the requirements and prescribed formats of BTRC. The formats may be changed from time to time. with tender notice no. 14.32.0000.600.07.002.21.165 published on 07 Sep 2021. The tender expired on 19 Sep 2021. This tender is sourced from Official Website and is eligible for suppliers interested in Telecommunications network. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 1182134.
*The deadline for this tender has passed.
Tender Notice No:
14.32.0000.600.07.002.21.165
Tender Organisation:
Bangladesh Telecommunication Regulatory Commission
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
32412100 : Telecommunications network
Tender Document Type:
Tender Notice
Tender Description:
The consultant’s duties and responsibilities will include but not necessarily be limited to the following (Details are specified in the TOR) (a) Receiver user complaints about telecom services through inbound calls and emails. (b) Insight capture in CRM from Complaint box of BTRC web site (c) Escalate complaints from BTRC Web Box and Call Center to respective MNOs’ through CRM. (d) Customer query, services and complaints management. (e) Social media and Website Chat Bot integration to redirect complaints to BTRC Complain Box. (f) IVR based Smart link for customers to register complaints through IVR and Complain Management box. (g) 24/7 Service Hour (Per Day):- Government Holidays- 63 Hours(08 Seat) & General day-78 Hours(10 Seats). (h) Delivery of report on a daily, weekly, monthly, Quarterly & yearly basis as per the requirements and prescribed formats of BTRC. The formats may be changed from time to time.
Tender Bidding Type:
Tender Document:
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The tender has been issued by Bangladesh Telecommunication Regulatory Commission in Bangladesh. Such a type of tender falls under Telecommunications network, within the IT-Software Tenders sector, and is listed on Tender Impulse under notice number 14.32.0000.600.07.002.21.165.
The notice was published on 07 Sep 2021 and submissions close on 19 Sep 2021. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
It is classified under CPV codes 32412100, which correspond to Telecommunications network. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Bangladesh Telecommunication Regulatory Commission, using the method described in the original tender document, before 19 Sep 2021. Tender Impulse provides complete assistance in submitting all bids posted on its website.
Request a live demo on Tender Impulse and our tender experts will walk you through this listing, share the available documents, and explain how to submit your bid to Bangladesh Telecommunication Regulatory Commission. Subscribers also receive help with registration requirements and, where needed, translation of non-English notices - but the submission itself always goes from you to the buyer.
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Suppliers must verify technical specifications, the delivery schedules and any other intrinsic details as provided in the complete bid documents before deciding to submit their bids. All necessary certifications and supplier registrations must be undertaken before participation.
The procurement is applicable to companies in the Telecommunications network and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
The public procurement trends for Receiver user complaints about telecom services can be assessed by viewing historical data and buying patterns for this product. Subscribed members can view and even download reports of tenders released in the past for their market research. This shall allow them to carefully prepare a compelling bid.
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