Receiver user complaints about telecom services
This tender is from the country of Bangladesh in Asian region. The tender was published by Bangladesh Telecommunication Regulatory Commission on 07 Sep 2021 for The consultant’s duties and responsibilities will include but not necessarily be limited to the following (Details are specified in the TOR) (a) Receiver user complaints about telecom services through inbound calls and emails. (b) Insight capture in CRM from Complaint box of BTRC web site (c) Escalate complaints from BTRC Web Box and Call Center to respective MNOs’ through CRM. (d) Customer query, services and complaints management. (e) Social media and Website Chat Bot integration to redirect complaints to BTRC Complain Box. (f) IVR based Smart link for customers to register complaints through IVR and Complain Management box. (g) 24/7 Service Hour (Per Day):- Government Holidays- 63 Hours(08 Seat) & General day-78 Hours(10 Seats). (h) Delivery of report on a daily, weekly, monthly, Quarterly & yearly basis as per the requirements and prescribed formats of BTRC. The formats may be changed from time to time.. The last date to submit your bid for this tender was 19 Sep 2021. This tender is for the companies specializing in Telecommunications network and similar sectors.
*The deadline for this tender has passed.
Tender Organisation:
Bangladesh Telecommunication Regulatory Commission
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
32412100 : Telecommunications network
Tender Document Type:
Tender Notice
Tender Description:
The consultant’s duties and responsibilities will include but not necessarily be limited to the following (Details are specified in the TOR) (a) Receiver user complaints about telecom services through inbound calls and emails. (b) Insight capture in CRM from Complaint box of BTRC web site (c) Escalate complaints from BTRC Web Box and Call Center to respective MNOs’ through CRM. (d) Customer query, services and complaints management. (e) Social media and Website Chat Bot integration to redirect complaints to BTRC Complain Box. (f) IVR based Smart link for customers to register complaints through IVR and Complain Management box. (g) 24/7 Service Hour (Per Day):- Government Holidays- 63 Hours(08 Seat) & General day-78 Hours(10 Seats). (h) Delivery of report on a daily, weekly, monthly, Quarterly & yearly basis as per the requirements and prescribed formats of BTRC. The formats may be changed from time to time.
Tender Bidding Type:
Tender Notice No:
Tender Document:
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