Migration support and operation of the ticketing tool confluence and wiki system jira - 10375881
The Stadtwerke Leipzig GmbH in Germany from Europe region had released this tender for Migration support and operation of the ticketing tool confluence and wiki system jira The required services include the migration support and operation of the Atlassian Confluence wiki system and the Atlassian Jira ticketing tool in accordance with specified quality characteristics IT service levels to the new Atlassian cloud platform The contractor provides the client with a GDPR-compliant cloud solution in Europe He is responsible for the entire operation including the infrastructure as well as the cloud migration The contractor takes over the operational and administration tasks as well as the application lifecycle management to ensure the availability performance and functionality of the applications used including the configuration and parameterization of the application and the interfaces The contractor is also responsible for the administration and standardization of content management within the Confluence wiki system For JIRA and Confluence user management at the highest level is to be provided by the contractor with general user management being carried out by project administrators and an AD connection Furthermore the client is primarily responsible for adapting and creating workflows templates individual fields and automation for JIRA and can be supported by the contractor In principle efficient and standardized use of both systems must be guaranteed - The services for both systems of this IT service include in particular but not exclusively - Procurement provision and installation of the application software add-ons and necessary licenses - Customizing and other configuration and adaptation services at application level including integration of middleware databases and other platform components - Participation in the planning architecture of the necessary more cost-efficient cloud migration - Ensuring operational readiness including proactive monitoring and backup management - System monitoring during the agreed service times as well as reporting and maintaining documentation - 2nd and 3rd level support including escalation management - Complete application operation including all necessary operational and support processes - Functional operation and technical control as required in collaboration with the client especially in content management - Event incident problem and service request management according to the defined SLA - Implementation of training measures at the request of the client as an optional service for the client s employees - Change and release management - Security management - Error analysis and troubleshooting at the application level - Governance advice and support to the AG on infrastructure and connectivity issues with tender notice no. 2501A249 published on 01 Dec 2025. The tender expired on 19 Dec 2025. This tender is sourced from Vergabe and is eligible for suppliers interested in Tickets. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 10375881.
*The deadline for this tender has passed.
Tender Notice No:
2501A249
Tender Organisation:
Stadtwerke Leipzig GmbH
Tender Sector:
Tender Service:
Worldwide
Tender Region:
Tender Country:
Tender CPV:
22459000 : Tickets
Tender Source:
Vergabe
Tender Document Type:
Tender Notice
Tender Description:
Migration support and operation of the ticketing tool confluence and wiki system jira The required services include the migration support and operation of the Atlassian Confluence wiki system and the Atlassian Jira ticketing tool in accordance with specified quality characteristics IT service levels to the new Atlassian cloud platform The contractor provides the client with a GDPR-compliant cloud solution in Europe He is responsible for the entire operation including the infrastructure as well as the cloud migration The contractor takes over the operational and administration tasks as well as the application lifecycle management to ensure the availability performance and functionality of the applications used including the configuration and parameterization of the application and the interfaces The contractor is also responsible for the administration and standardization of content management within the Confluence wiki system For JIRA and Confluence user management at the highest level is to be provided by the contractor with general user management being carried out by project administrators and an AD connection Furthermore the client is primarily responsible for adapting and creating workflows templates individual fields and automation for JIRA and can be supported by the contractor In principle efficient and standardized use of both systems must be guaranteed - The services for both systems of this IT service include in particular but not exclusively - Procurement provision and installation of the application software add-ons and necessary licenses - Customizing and other configuration and adaptation services at application level including integration of middleware databases and other platform components - Participation in the planning architecture of the necessary more cost-efficient cloud migration - Ensuring operational readiness including proactive monitoring and backup management - System monitoring during the agreed service times as well as reporting and maintaining documentation - 2nd and 3rd level support including escalation management - Complete application operation including all necessary operational and support processes - Functional operation and technical control as required in collaboration with the client especially in content management - Event incident problem and service request management according to the defined SLA - Implementation of training measures at the request of the client as an optional service for the client s employees - Change and release management - Security management - Error analysis and troubleshooting at the application level - Governance advice and support to the AG on infrastructure and connectivity issues
Tender Bidding Type:
Tender Document:
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- 15 Days to go
- More than 15 days to go
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Common Questions About This Tender
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Who has issued this tender, and what is it for?
The tender has been issued by Stadtwerke Leipzig GmbH in Germany. Such a type of tender falls under Tickets, within the IT-Software Tenders sector, and is listed on Tender Impulse under notice number 2501A249.
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What are the key dates for this tender?
The notice was published on 01 Dec 2025 and submissions close on 19 Dec 2025. Late bids are rarely accepted in public procurement, so aim to have your documents ready several days before the closing date.
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Which CPV codes apply to this tender?
It is classified under CPV codes 22459000, which correspond to Tickets. If your company supplies these products or services, these are the codes to save in your alert profile so no matching tender passes you by.
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Can I submit my bid for this tender to Tender Impulse?
No - and this matters. Tender Impulse is a tender aggregation and alert service: we collect procurement notices from official sources around the world and list them in one place. We do not receive, forward or evaluate bids. Your bid for this tender must be submitted directly to Stadtwerke Leipzig GmbH, using the method described in the original tender document, before 19 Dec 2025. Tender Impulse provides complete assistance in submitting all bids posted on its website.
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Is this tender beneficial for me?
The procurement is applicable to companies in the Tickets and related industries. If you belong to this industry, you can review the technical documents before assessing your relevance to your company.
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What is the Procurement trend for Migration support and operation of the ticketing tool confluence and wiki system jira?
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