Migration support and operation of the ticketing tool confluence and wiki system jira

The Stadtwerke Leipzig GmbH in Germany from Europe region had released this tender for Migration support and operation of the ticketing tool confluence and wiki system jira The required services include the migration support and operation of the Atlassian Confluence wiki system and the Atlassian Jira ticketing tool in accordance with specified quality characteristics IT service levels to the new Atlassian cloud platform The contractor provides the client with a GDPR-compliant cloud solution in Europe He is responsible for the entire operation including the infrastructure as well as the cloud migration The contractor takes over the operational and administration tasks as well as the application lifecycle management to ensure the availability performance and functionality of the applications used including the configuration and parameterization of the application and the interfaces The contractor is also responsible for the administration and standardization of content management within the Confluence wiki system For JIRA and Confluence user management at the highest level is to be provided by the contractor with general user management being carried out by project administrators and an AD connection Furthermore the client is primarily responsible for adapting and creating workflows templates individual fields and automation for JIRA and can be supported by the contractor In principle efficient and standardized use of both systems must be guaranteed - The services for both systems of this IT service include in particular but not exclusively - Procurement provision and installation of the application software add-ons and necessary licenses - Customizing and other configuration and adaptation services at application level including integration of middleware databases and other platform components - Participation in the planning architecture of the necessary more cost-efficient cloud migration - Ensuring operational readiness including proactive monitoring and backup management - System monitoring during the agreed service times as well as reporting and maintaining documentation - 2nd and 3rd level support including escalation management - Complete application operation including all necessary operational and support processes - Functional operation and technical control as required in collaboration with the client especially in content management - Event incident problem and service request management according to the defined SLA - Implementation of training measures at the request of the client as an optional service for the client s employees - Change and release management - Security management - Error analysis and troubleshooting at the application level - Governance advice and support to the AG on infrastructure and connectivity issues with tender notice no. 2501A249 published on 01 Dec 2025. The tender expired on 19 Dec 2025. This tender is sourced from Vergabe and is eligible for suppliers interested in Tickets. Interested bidders can obtain further information including complete bid documents or ways to participate by registering on Tender Impulse and referencing via Tender Impulse ID 10375881.